Skip to content
CV Rocket
Get me interviews
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 days ago

Helpdesk Desktop Support Analyst

Cerity Partners72 open roles

Pay
$90,000 a year
Where
San Francisco 3 Office
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHelpdesk Desktop Support AnalystCerity Partners · San Francisco 3 Office

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cerity Partners's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.4% of postings close within 7 days. Measured by our own scanner across the market. Cerity Partners postings stay open a median of 31 days.

Share of postings closed within
  1. 1.5%1 day
  2. 3.5%3 days
  3. 7.4%7 days
  4. 13.2%14 days
  5. 34.6%30 days
This job: posted 6 days ago

Cerity Partners median: 31 days open

The posting

Do you enjoy helping users get the most out of technology? Are you passionate about solving problems and working with a diverse team of internal and external partners to resolve issues? Does working on projects on a wide variety of different platforms keep you interested? Do you want to help support a premier desktop infrastructure platform for a leading financial services firm? If yes, we believe you would be an outstanding fit as an IT Support Analyst for our Shared Services Technology team.

Primary Responsibilities

  • Work with internal and external resources to resolve user support issues
  • Assist users with Windows 10/11, Office365, VOIP, and computer setup and usage.
  • Onboard new employees across a variety of different platforms.
  • Monitor and manage colleague technical issues through Fresh Service ticket system.
  • Monitor and manage IT assets across the enterprise across each asset’s life cycle.
  • Work with teams to get the most out of the Cerity Partners technology platform.
  • Assist in a variety of special projects such as M&A integration, phone system conversion, conference room setup, and more.

Required Qualifications

  • High school diploma is required, bachelor’s degree preferred.
  • 3-5+ years of experience in user facing tier 1 desktop support.
  • Passionate about working directly with users on a daily basis.
  • Ability to work independently with a team spread across the United States.
  • Experience working with users of a diverse technical skillset.
  • Ability to take action on support requests in a professional manner to address issues, using problem solving skills to determine short-term and/or long-term resolution and effectively communicate resolution tailored to the audience.
  • Ability to continuously grow and learn new tools/platforms as projects require.
  • Team player who leaves their ego at the door and has a growth mindset, welcoming feedback with the goal of continuous improvement.
  • Passion and experience in the Financial Services industry a plus.
  • Comfortable with occasional travel.

Compensation:

$80,00-$90,000

Why Cerity Partners:

Our people drive our success by working together to deliver exceptional service to our clients. Below is a glimpse of the key elements of our total rewards package:

  • Health, dental, and vision insurance- day 1!
  • 401(k) savings and investment plan options with 4% match
  • Flexible PTO policy
  • Parental Leave
  • Financial assistance for advanced education and professional designations
  • Opportunity to give back time to local communities
  • Commuter benefits

Cerity Partners is committed to providing an environment where all individuals can be their authentic selves. We are an Equal Opportunity Employer who respects each individual and supports the diverse cultures, perspectives, and experiences of our colleagues. We are dedicated to building an inclusive and diverse workforce and will not discriminate based on race, religion, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Cerity Partners is committed to working with and providing accommodations to applicants with disabilities or special needs. For those needing accommodations, please reach out to [email protected]. Applicants must be authorized to work for any employer in the U.S.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cerity Partners's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cerity Partners's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cerity Partners's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.