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Open nowPosted 14 days ago

Real Time Operations Monitoring Team Leader

Cermati.com329 open roles

Where
Jakarta, Indonesia
Work mode
On site
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Your applicationOpen nowReal Time Operations Monitoring Team LeaderCermati.com · Jakarta, Indonesia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cermati.com's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Cermati.com postings stay open a median of 28 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 14 days ago

Cermati.com median: 28 days open

The posting

Company Description

-

Job Description

- Lead and supervise the real-time floor monitoring team to ensure accurate and timely oversight of daily operations.

- Review live performance dashboards, ensuring SLA adherence, productivity, and compliance across all functions.

- Provide coaching, guidance, and escalation support to monitoring officers and frontline teams.

- Identify operational risks, compliance breaches, or irregularities and coordinate immediate corrective actions.

- Collaborate with management to optimize processes, resource allocation, and campaign effectiveness.

- Prepare and present summary reports on performance, incidents, and improvement initiatives.

Qualifications

1. Min. D3 any fields.

2. Min. 2 years of experience in contact center or collection operations, with at least 1 years in a supervisory/team leader role.

3. Strong knowledge of Telemarketing and Collection processes (desk & field).

4. Proven ability to manage teams, provide coaching, and drive performance improvements.

5. Skilled in analyzing operational KPIs, identifying trends, and implementing corrective actions.

6. Familiar with compliance requirements and risk management in fintech/financial services.

7. Proficient in reporting, monitoring tools, and MS Office/Google Workspace.

8. Excellent leadership, communication, and decision-making skills.

9. Able to work under pressure and adapt quickly to dynamic operational needs.

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cermati.com's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cermati.com's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cermati.com's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

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The numbers game

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