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Open nowPosted 9 days ago

Technical Support Officer

Cermati.com329 open roles

Where
Jakarta, Indonesia
Work mode
On site
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Your applicationOpen nowTechnical Support OfficerCermati.com · Jakarta, Indonesia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cermati.com's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Cermati.com postings stay open a median of 28 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 9 days ago

Cermati.com median: 28 days open

The posting

Company Description

Indodana Fintech is an OJK-licensed financial technology company that operates a credit marketplace for peer-to-peer loans. Our mission is to achieve financial inclusion by enabling lenders to provide loans to the 100 million underbanked Indonesians. Leveraging sophisticated big data and artificial intelligence technologies, we connect hundreds of lenders with creditworthy borrowers every day.

Our team hailed from Silicon Valley Tech companies such as Google, Microsoft, LinkedIn and Sofi as well as Indonesian startups such as Doku, Touchten. We have graduates from well known universities such as Universitas Indonesia, ITB, Stanford, University of Washington, Cornell and many others. We are building a company with the same culture of openness, transparency, drive and meritocracy as Silicon Valley companies. Join us in our cause to build a world class fintech company in Indonesia.

Job Description

  • Provide technical support and assistance to users regarding application and system issues.
  • Troubleshoot and resolve technical problems in a timely and effective manner.
  • Handle user requests and technical incidents received through ticketing systems or customer service email.
  • Document troubleshooting processes, solutions, and incident resolutions.
  • Escalate complex technical issues to the appropriate IT team or other internal departments when necessary.

Qualifications

  • Bachelor's degree in Information Technology or a related field.
  • Minimum 1 Year of experience in similar positions. Fresh graduates with internship experience are equally valued
  • Familiar with Windows operating systems; knowledge of Linux is an advantage.
  • Strong communication and problem-solving skills.
  • Ability to work independently as well as in a team.
  • Willing to handle technical issues and provide customer service support.
  • Experienced & skilled in Excel / Google Sheets processing.
  • Disciplined and results-oriented in achieving quality & speedy execution.
  • Skilled in Data base query and can read the log system data.
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