The posting
About the role
We are seeking a Trainer who will be responsible for onboarding, training, and developing new hires across multiple healthcare support functions, including Prior Authorization (PA), Eligibility & Benefits (E&B), and Scheduling. The Trainer will ensure employees gain the knowledge, skills, and confidence needed to perform their roles effectively while maintaining quality, compliance, and productivity standards.
Key responsibilities
- Conduct new hire training programs for Prior Authorization, Eligibility & Benefits, Scheduling, and other operational departments as needed.
- Develop, update, and maintain training materials, presentations, job aids, and standard operating procedures (SOPs).
- Facilitate classroom, virtual, and one-on-one training sessions.
- Evaluate trainee performance through assessments, quizzes, role-playing exercises, and practical demonstrations.
- Monitor trainee progress and provide ongoing coaching, feedback, and support.
- Collaborate with Operations, Team Leads, and Subject Matter Experts (SMEs) to ensure training content is accurate and up to date.
- Identify knowledge gaps and recommend training interventions to improve performance.
- Assist with cross-training initiatives to support operational flexibility.
- Track and maintain training records, attendance, certifications, and performance results.
- Ensure all training programs align with company policies, client requirements, HIPAA regulations, and healthcare industry standards.
- Support the development of refresher training and continuous learning programs for existing employees.
- Participate in quality improvement initiatives and help drive operational excellence.
About you
- Bachelor's degree preferred, or equivalent combination of education and professional experience.
- At least 1-2 years of training, coaching, mentoring, or team lead experience preferred
- Strong knowledge of insurance eligibility verification, benefits investigation, copay determination, prior authorizations, referral management, and healthcare terminology
- Strong understanding of healthcare workflows, insurance verification, payer requirements, and scheduling systems.
- Excellent presentation, communication, and facilitation skills.
- Strong organizational and time management abilities.
- Proficient in Microsoft Office Suite and virtual training platforms.
- Ability to adapt training methods to accommodate different learning styles.
- Detail-oriented with strong problem-solving and analytical skills
Work Set Up: Work Onsite in Eastwood, Quezon City
