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Open nowFirst seen 2 days ago

Process and Performance Specialist

CF Outsourcing Solutions35 open roles

Where
Quezon City, Metro Manila, Philippines
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Your applicationOpen nowProcess and Performance SpecialistCF Outsourcing Solutions · Quezon City, Metro Manila, Philippines

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CF Outsourcing Solutions's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: first seen 2 days ago

The posting

Job Summary:

We are seeking a highly organized, tech-savvy Process & Performance Specialist to drive operational efficiency, project accountability, and performance improvement across the organization. This role serves as a key partner to the Operations Strategist, ensuring processes are documented, systems are optimized, projects stay on track, and leadership has the data needed to make informed decisions.

Key Responsibilities:

  • Serve as the primary liaison for the agency's EHR platform, coordinating with vendors, managing system requests, and maintaining internal documentation.
  • Monitor and triage Operations, IT, EHR, and Facilities support tickets, ensuring timely resolution and adherence to service standards.
  • Analyze operational data and performance metrics to identify trends, risks, and improvement opportunities.
  • Develop reports, dashboards, and executive summaries that provide actionable insights for leadership.
  • Create and maintain SOPs, workflows, and process documentation to support organizational consistency.
  • Manage Google Workspace file architecture, permissions, and knowledge management resources.
  • Coordinate projects, track milestones, monitor action items, and ensure accountability across teams.
  • Facilitate leadership meetings, document key decisions, and follow up on deliverables.
  • Conduct research and support strategic initiatives as assigned.

Qualifications:

  • 3+ years of experience in operations, project coordination, executive support, business analysis, or a related role.
  • Advanced proficiency in Google Workspace (Drive, Docs, Sheets, permissions management).
  • Strong Excel/Google Sheets skills, including reporting, dashboards, and data analysis.
  • Excellent project management, organizational, and follow-through skills.
  • Strong written and verbal communication skills with the ability to translate technical information for non-technical audiences.
  • Experience with EHR systems, vendor management, or healthcare operations is preferred.

Preferred Skills:

  • Tech-savvy and systems-oriented
  • Highly organized and detail-focused
  • Analytical and data-driven
  • Proactive problem solver
  • Strong communicator and relationship builder
  • Skilled at managing multiple priorities and driving projects to completion

This role is ideal for a high-performing Executive Assistant, Operations Coordinator, Project Coordinator, or Project Manager who enjoys building systems, improving processes, and supporting organizational growth.

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  1. A CV for this posting

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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on CF Outsourcing Solutions's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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