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Open nowPosted yesterday

Service Automation Engineer

CFS

Where
Sydney, NSW, Australia
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Your applicationOpen nowService Automation EngineerCFS · Sydney, NSW, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CFS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. CFS postings stay open a median of 10 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted yesterday

CFS median: 10 days open

The posting

Job Description

Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

The FirstChoice & Edge Technology Operations Team supports the development, operation and transformation of CFS’s FirstChoice, Fund Services and Edge technology platforms. The Service Automation Engineer helps deliver technology change while maintaining stable and effective services. This individual contributor role works closely with Service Management, SRE, Engineering, Cyber Security, Risk and Compliance, and business teams.

Responsibilities

  • Design, build and support AI-enabled automation solutions that improve service management, governance, operational efficiency and reliability.
  • Automate operational and security processes, including incident response, monitoring, reporting, recurring activities, notifications and escalations.
  • Develop dashboards and workflows that support activity tracking, risk monitoring, reviews, approvals, attestations and evidence capture.
  • Build secure, production-ready automation using APIs, scripting, CI/CD, testing, monitoring and integration with ITSM, SIEM, SOAR, cloud and observability platforms.
  • Apply security, risk and responsible AI controls, including human oversight, auditability, access controls, data protection and ongoing monitoring.
  • Partner with Technology, Cyber Security, Risk and business teams to identify automation opportunities, improve processes and measure outcomes.

Qualifications

  • Experience identifying business or operational challenges and delivering AI-enabled automation solutions, workflows, dashboards and system integrations.
  • Hands-on experience with platforms such as Microsoft Power Platform, Power Automate, Copilot Studio, ServiceNow, Azure, APIs or scripting technologies.
  • Strong understanding of IT Service Management, operational processes and governance, including reporting, monitoring, controls and audit requirements.
  • Proven ability to build reliable solutions with validation, exception handling, human oversight, testing, monitoring and audit trails.
  • Strong problem-solving, stakeholder engagement, documentation and communication skills, with a focus on improving efficiency, service reliability and operational risk.
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