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Open nowPosted 76 days ago

Operations Manager - Server Support

CGS (Computer Generated Solutions Inc.)2 open roles

Where
3101 W Martin Luther King Blvd, Suite 425, ZIP Code 33607
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Your applicationOpen nowOperations Manager - Server SupportCGS (Computer Generated Solutions Inc.) · 3101 W Martin Luther King Blvd, Suite 425, ZIP Code 33607

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CGS (Computer Generated Solutions Inc.)'s own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. CGS (Computer Generated Solutions Inc.) postings stay open a median of 17 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: posted 76 days ago

CGS (Computer Generated Solutions Inc.) median: 17 days open

The posting

Job Summary

The Operations Manager will lead, scale, and optimize a high-volume IT Server Support department consisting of 30 to 100 Support Agents and 4 to 8 Team Leaders. This role requires a strong technical background in server infrastructure paired with exceptional leadership skills to drive operational excellence, meet strict SLAs, and foster professional development.

Key Responsibilities

Team Leadership & Development

  • Manage, mentor, and coach 4 to 8 Team Leaders.
  • Oversee a department of 30 to 100 Server Support Agents.
  • Conduct regular performance reviews and career development planning.
  • Define clear performance metrics, KPIs, and team goals.

Operational Excellence & Service Delivery

  • Own daily operations for the onsite technical support center.
  • Ensure all server support tickets meet or exceed strict SLA targets.
  • Serve as the ultimate escalation point for complex technical issues.
  • Analyze operational data to optimize workflows and resource allocation.
  • Manage capacity planning, scheduling, and hiring pipelines for growth.

Technical Oversight

  • Guide the team through critical server incidents and outages.
  • Ensure adherence to standard operating procedures for server environments.
  • Collaborate with engineering teams to improve server reliability and tools.

Required Qualifications

Experience & Leadership

  • Minimum 5+ years of experience in IT operations management.
  • Proven track record managing teams of 30+ technical professionals.
  • Experience directly managing lower-level managers or team leads.

Technical Background

  • Strong foundational background in IT Server Support.
  • Deep knowledge of server infrastructure, operating systems, and hardware.
  • Experience with enterprise-level ticketing systems and monitoring tools.

Logistics & Soft Skills

  • Must be able to work 100% onsite in Tampa, FL.
  • Exceptional communication, conflict-resolution, and decision-making skills.
  • Strong analytical mindset with data-driven problem-solving abilities.

Preferred Qualifications

  • ITIL Certification (v3 or v4).
  • Technical certifications (e.g., CompTIA Server+, Microsoft Certified, AWS/Azure).
  • Bachelor’s degree in Computer Science, Information Technology, or a related field.
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