The posting
**This position is based in Bitola with hybrid working options. Applicants must hold a valid work/residence permit for the respective location.**
Chaos is a leading global software company that provides world-class visualization and design solutions, empowering creative minds to bring ideas to life.
For over twenty years, Chaos has developed innovative technologies serving multiple industries, including architecture and design, media and entertainment, and product e-commerce. Chaos’ solutions help architects, designers, VFX artists/animators, and other creative professionals share ideas, optimize workflows, and create immersive experiences.
Headquartered in Karlsruhe, Germany, Chaos is a global company with offices in 11 cities worldwide. In 2022, Chaos and Enscape merged, bringing together two industry-leading companies into one. Since then, Chaos has continued to grow with the additions of Cylindo, AXYZ Design, and Evolve Lab, further expanding our expertise and solutions across architecture, design, e-commerce, and AI. For more information, please visit chaos.com.
Role Overview
The Credit Controller manages overdue customer accounts across the Chaos group, supporting the Credit Control Manager in recovering monies owed for unpaid customer subscriptions. The role covers both direct customers and channel partners, combining proactive outbound contact with inbound query resolution, and works closely with Sales Operations and Customer Experience to ensure a consistent and professional customer experience throughout the collections process.
Main Responsibilities
- Manage the payments for a portfolio of 40-50 channel partner accounts, plus ad-hoc direct customer accounts, assessing payment prospects and applying appropriate recovery strategies such as account suspension and/or escalation to the company’s Legal team.
- Conduct inbound and outbound customer contact to recover outstanding balances, maintaining a professional and solution-oriented approach throughout.
- Apply payments to invoices and create credit and debit memos as required, ensuring accuracy and timely processing.
- Liaise regularly with Sales Operations, Customer Experience, and other customer-facing teams to resolve account queries and ensure a seamless customer experience.
- Support the onboarding of Chaos as a vendor for customers where required: completing customer documentation, providing banking, tax and company information, and setting up vendor portals across relevant internal and external platforms.
Required Experience
- Previous experience in credit control, collections, banking, or a finance-related role is considered a significant advantage.
- Experience working in a SaaS or subscription-based business environment is an advantage.
- Familiarity with invoice creation, payment application, and credit/debit memo management is an advantage.
- Knowledge of Microsoft Excel, including data management and financial record-keeping is strongly preferred..
Required Skills
- Communicates clearly and professionally in written and verbal English: able to handle sensitive payment conversations with customers and partners with composure and tact.
- Manages a portfolio of overdue accounts with structure and reliability: tracks outstanding balances, follows up consistently, and prioritises effectively.
- Maintains a high standard of accuracy and attention to detail across all account activity: payment application, memo creation, and documentation, catching and correcting errors before they reach customers or internal stakeholders.
- Works collaboratively across internal teams, coordinating with Sales Operations and Customer Experience to resolve account issues without losing pace on collections activity.
- Fluent written and spoken English is essential.
We welcome people who value teamwork, stick to their commitments and are curious to explore new ways for achieving mastery. If you believe that you are a good match for the job, just send us your CV in English.
Only shortlisted candidates will be contacted.
Confidentiality of all applications is assured.
