Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 21 days ago

Patient Relations Liaison

Chaparral Medical Group8 open roles

Pay
$28 – $34 an hour
Where
Ontario, California
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowPatient Relations LiaisonChaparral Medical Group · Ontario, California

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Chaparral Medical Group's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.1% of postings close within 7 days. Measured by our own scanner across the market. Chaparral Medical Group postings stay open a median of 19 days.

Share of postings closed within
  1. 1.8%1 day
  2. 3.5%3 days
  3. 8.1%7 days
  4. 15.1%14 days
  5. 33.9%30 days
This job: posted 21 days ago

Chaparral Medical Group median: 19 days open

The posting

Company Overview Over the past 40 years, Chaparral Medical Group (CMG) has established itself as a leading primary and multi-specialty care provider for California’s Inland Empire. In 2022, CMG joined forces with Akido Labs, a tech-enabled healthcare company, to transform the healthcare experience from the ground up. This partnership joins CMG’s medical services with Akido’s innovative technology to relieve the frustrations felt by everyone involved in care delivery, from medical providers and their staff, to the patients and their families. Ultimately, this means our providers spend more time caring for patients and less time bogged down with administrative work.

As part of the Akido medical network, we are currently responsible for more than 250,000 patients in Southern California, with plans to expand into new markets across the U.S. We care deeply about the communities we serve and are committed to providing accessible, high quality healthcare that helps our patients and communities live their fullest lives. We're building a dynamic, diverse and driven team as we continue to grow and broaden our impact. We are seeking passionate people who care deeply about helping patients and communities. We hope you’ll join our team

Position Summary

The Patient Relations Liaison supports the Operations Manager of Patient Relations with strategic growth, community outreach, and marketing initiatives across the organization's two regions. This includes assisting with patient engagement efforts, community events, patient retention programs, reputation management activities, and initiatives designed to increase patient satisfaction, access to care, and organizational visibility within the communities served.

The ideal candidate possesses strong interpersonal skills, customer service expertise, conflict resolution abilities, and a passion for enhancing both the patient experience and organizational growth.

Essential Functions

  • Assist the Operations Manager of Patient Relations with regional growth and marketing efforts.
  • Represent the organization at community outreach events, health fairs, patient engagement activities, and networking opportunities.
  • Support initiatives aimed at strengthening the organization's reputation and patient experience throughout both regions.
  • Assist with gathering patient feedback and testimonials to identify opportunities for service enhancement and brand awareness.
  • Collaborate with clinic operations teams to improve patient access, communication, and community engagement efforts.

Key Responsibilities

  • Support growth initiatives by helping identify opportunities to increase patient engagement, retention, and community awareness.
  • Assist with planning, coordinating, and attending community outreach events and marketing activities across both regions.
  • Collaborate with regional leadership to promote services, programs, and organizational initiatives that enhance patient access and visibility.
  • Support patient communication campaigns, educational initiatives, and patient experience programs designed to strengthen patient relationships.
  • Help monitor online patient feedback, reviews, and reputation management opportunities, escalating concerns as appropriate.
  • Assist with regulatory audits and documentation reviews related to patient grievances and complaints.
  • Participate in cross-functional projects focused on patient experience, growth strategies, and operational excellence.
  • Maintain confidentiality and compliance with HIPAA and organizational privacy requirements.

Required Qualifications

  • High School Diploma or equivalent required.
  • Minimum of two (2) years of experience in patient relations, healthcare operations, customer service, or a related healthcare role.
  • Knowledge of healthcare operations, patient rights, HIPAA regulations, and healthcare compliance requirements.
  • Strong problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Ability to handle sensitive and confidential information with professionalism and discretion.
  • Strong organizational skills with the ability to manage multiple priorities and deadlines.
  • Proficiency in Microsoft Office applications and healthcare information systems.

Preferred Qualifications

  • Three (3) or more years of patient relations or healthcare customer service experience.
  • Experience working in a medical group, ambulatory care setting, hospital, or managed care environment.
  • Knowledge of patient satisfaction metrics and patient experience improvement methodologies.
  • Bilingual skills preferred.

Physical Requirements:

  • Ability to sit and/or stand for prolonged periods of time.
  • Ability to move/carry objects up to 20 pounds.
  • Moving from one work site to another as needed.
  • Ability to communicate with others to exchange information
  • Ability to use and/or type on a laptop/keyboard.

Hourly pay range

$28—$34 USD

Chaparral Medical Group and Akido MSO are an equal opportunity employers, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Chaparral Medical Group's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Chaparral Medical Group's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Chaparral Medical Group's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.