Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Front Desk Supervisor

Charlestowne Hotels

Where
Clemson, SC, US
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowFront Desk SupervisorCharlestowne Hotels · Clemson, SC, US

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Charlestowne Hotels's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 2 days ago

The posting

BASIC FUNCTION

  • Work alongside Guest Service Agents to ensure the accurate completion of shift checklists
  • Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness
  • Identify strengths and weaknesses, recognize “teachable moments”
  • Give arriving guests a verbal orientation of the hotel and all hotel amenities while providing information on our history, mission, specific location
  • Answer all phone calls (internal and external) promptly and knowledgeably, always ensuring complete and accurate information.
  • Promote teamwork and quality service through daily communications and coordination with other departments. Notify sales of any possible group and/or event inquiries/bookings.
  • Clear, open and frequent communication is crucial to ensure that hotel services are coordinated to provide the best possible guest experience.
  • Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards using the hotel’s reservations system
  • Up-sell rooms where possible to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
  • Process cancellations, revisions and information updates on changes within the reservations system.
  • Assist in the updating/merging/completion of Guest Profiles to fill all mandatory fields
  • Review all arriving/departing Guest Profiles; research pertinent information/preferences
  • Build authentic rapport with all guests, recognizing repeat business
  • Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.
  • Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting.
  • Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Take ownership of the front office “zone” to ensure the area is clean, well-organized and all materials necessary for the completion of a successful shift are easily accessible and readily available; develop organization systems with your supervisor
  • Foster a pleasant work environment with positive energy, lead by example
  • Set the expectation that all internal correspondence, including shift emails, must be current, accurate and contain all pertinent pass-on information.
  • Act as co-concierge with front office colleagues, using knowledge of immediate area, services, attractions and events to assist guests with local information and any concierge needs
  • Follow property-specific Standard Operating Procedures; provide input for revisions, new protocols
  • Working with your supervisor, make necessary adjustments to SOPs to streamline and simplify
  • Learn to process TA Commissions, OTA Reconciliations
  • Be knowledgeable of fire and emergency procedures
  • Ensure all cash handling and credit policies are followed
  • Follow established key control policy
  • Monitor room availability throughout your shift, reviewing daily the selling status of the hotel
  • Perform all other duties as directed by immediate supervisor
  • Perform duties in other departments, to include one shift in Housekeeping, as needed
  • Build a strong working relationship with counterparts at hotels within our comp set
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Charlestowne Hotels's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Charlestowne Hotels's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Charlestowne Hotels's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.