Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 9 days ago

Technical Customer Support Representative (Bilingual French/English)

Chefman9 open roles

Pay
$18 – $22 an hour
Where
Mahwah, NJ
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Customer Support Representative (Bilingual French/English)Chefman · Mahwah, NJ

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Chefman's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Chefman postings stay open a median of 47 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted 9 days ago

Chefman median: 47 days open

The posting

Technical Customer Support Representative (Bilingual French/English), CHEF iQ Mahwah, NJ | Remote to start, hybrid within 12 months | $18 to $22/hour

Vous parlez français et anglais ? C’est vous qu’on cherche ! 🇫🇷🍳📱

At CHEF iQ, we make smart kitchen appliances that take the guesswork out of cooking. Our wireless smart thermometers tell you when your steak is perfect, our app-connected cookers and ovens let you walk away while dinner handles itself, and our customers love them.

We’re looking for a tech-savvy support pro who is fully fluent in French and English to be the go-to expert for our French-speaking customers. When something isn’t working right, you’ll turn a frustrating moment into a “wow, c’était facile!”

What you’ll do

  • Support customers in French and English by phone, email, chat, and social media.
  • Troubleshoot Wi-Fi, Bluetooth, and app pairing so customers get back to cooking fast.
  • Look up orders, inventory, and replacement parts, and make sure the right part goes to the right model every time.
  • Handle warranty questions, returns, recalls, and terms of sale with care.
  • Keep clean, detailed records of every interaction and own your follow-ups.
  • Share what customers are telling us with our Software, Hardware, and Product Development teams.

What you bring

  • Fluent spoken and written French and English. This is a must.
  • 2+ years of customer support experience, ideally technical support.
  • A knack for connectivity troubleshooting. You know your way around Wi-Fi, Bluetooth, and devices that won’t talk to each other.
  • Experience in a CRM or ticketing system. Salesforce is a big plus.
  • Working knowledge of Windows, networking basics, PC hardware, and Microsoft Office.
  • A sharp eye for detail. Model numbers and part numbers don’t trip you up.
  • A friendly, upbeat way with people, even when a customer is having a rough day.
  • You can juggle a busy queue and still give every customer your full attention.
  • A quiet home workspace and reliable internet for the remote period.

Why you’ll love it here

  • Your languages matter. You’ll be a key voice for our French-speaking customers.
  • Real ownership. No micromanaging. You’ll make judgment calls and own your work, with a manager who coaches you to grow.
  • Hands on with cool tech. You’ll learn our smart kitchen products inside and out, and maybe test a few in your own kitchen.
  • Room to grow. We’re one of the fastest growing brands in the kitchen space, and our team members get promoted from within.

The fine print This role is based out of our Mahwah, NJ office. You’ll start remote and move to a hybrid schedule in the office within 12 months, so you’ll need to live within commuting distance. Expect occasional in-person training and team sessions in Mahwah along the way.

Prêt(e) à aider nos clients à mieux cuisiner? Apply today! 🔥

Hourly Pay Range (commensurate with experience)

$18—$22 USD

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Chefman's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Chefman's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Chefman's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.