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Open nowFirst seen 7 days ago

Customer Service Agent - Front Office

Chetwood Bank9 open roles

Pay
£25,000 – £28,000 a year
Where
Wrexham
Work mode
Hybrid
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Your applicationOpen nowCustomer Service Agent - Front OfficeChetwood Bank · Wrexham

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Chetwood Bank's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.6%30 days
  6. 59.1%60 days
This job: first seen 7 days ago

The posting

This is a 12 Month Fixed Term Contract As a Customer Service Agent you will handle incoming and outgoing contact, across a variety of communication channels. You will deliver support to customers across our product portfolio, resolving queries and ensuring that the service provided is exemplary and good customer outcomes are achieved. Primary duties include answering phones, responding to emails and web chats. All our Customer Service Agents are brand ambassadors for our financial products and aim to satisfy customer queries within their first point of contact.

Key Responsibilities

  • Answering inbound calls, addressing customer queries and questions.
  • Responding to customer queries and resolving issues, via web-chat and email.
  • Ability to adapt and be flexible to meet demands of contact across multiple communication channels.
  • Identify and handle customer complaints in line with regulatory frameworks and policies, whilst remaining focused on the customer journey and experience.
  • Identify potentially fraudulent applications and report any findings to the relevant team.

Skills, Knowledge & Expertise

  • Excellent communication skills to effectively communicate with customers.
  • Strong attention to detail and experience working directly with customers account data as well as any sensitive information.
  • Experience handling customer complaints and complex cases, ideally over the phone or online.
  • Relevant, recent experience in a customer facing role.
  • Qualified to at least A-Level or equivalent with a solid academic background.
  • Minimum of GCSE grade C in English and Maths.
  • IT literate, including Google suite and Microsoft products

Job Benefits

  • Competitive salary
  • 25 days holiday PLUS your BIRTHDAY off
  • Pension contribution with Royal London
  • Life Assurance
  • Private medical, dental and optical health insurance with Axa
  • Hybrid working
  • Free breakfast available
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    The review screen in CV Rocket: how each CV was read, round by round.

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  4. Every reply, sorted

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