Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Dir IS Cust Svc & Workplc Tech

Children's National Hospital397 open roles

Pay
$166,442 – $277,410 a year
Where
Inventa
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDir IS Cust Svc & Workplc TechChildren's National Hospital · Inventa

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Children's National Hospital's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Children's National Hospital postings stay open a median of 30 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted yesterday

Children's National Hospital median: 30 days open

The posting

1 Inventa Place Silver Spring, MD 20910

Kids Are Our Everything.

Department

10015 Information Resources

Pay Range

$166,441.60 - $277,409.60

We have an exciting opportunity to join our team as Director of Customer Services & Workplace Technology. The successful candidate will be responsible for providing visionary leadership for both internally staffed and outsourced Information Services functions, effective and efficient delivery of services across the Children's National Hospital.

Reporting to the VP & Chief Technology Officer, the Director will oversee the Tier 1 Service Desks (Technical and Clinical), Technology Asset Management & Refresh, AV / Conference Services, Workplace Collaboration Platforms, and the Network Operations Center. The Director will be responsible for ensuring service quality and compliance with established standards, and collaborating with other departments to align IS services with organizational goals.

Minimum Education Bachelor's Degree B.S. in Information Systems, Computer Science or related fields (Required) Master's Degree (Preferred)

Minimum Work Experience 10 years Experienced in IT Leadership roles, with a focus on customer service and infrastructure operations. (Required)

Required Skills/Knowledge Proven experience in strategic planning, budget management, and team leadership. Strong understanding of IT service management, infrastructure best practices, and security principles. Excellent communication and interpersonal skills to work with internal teams, external vendors, and stakeholders. Strong understanding of IT service delivery processes and methodologies, such as ITIL (Information Technology Infrastructure Library). Knowledge of current IT trends and emerging technologies. Familiarity with IT service management tools and software. Strong leadership and team management skills to oversee and guide IT service delivery internal and vendor-led teams. Demonstrated ability to drive results from outsourced service vendors. Strong problem-solving skills to address IT service delivery issues and incidents. Ability to make data-driven decisions to improve service quality and efficiency. A commitment to data security and privacy Proficiency in change management principles to implement changes in IT service delivery processes and technologies. Experience in overseeing IT projects related to service delivery improvements. A focus on continuous improvement of IT service delivery processes and a willingness to adapt to industry best practices. Strong written and verbal communication skills to interact with various stakeholders and report on IT service delivery performance

Functional Accountabilities Leadership and Strategy

  • Provide strategic leadership for the IS Customer Service teams, aligning their activities with the overall organizational goals, driving performance improvement, building technical capability, and developing talent.
  • Develop and execute strategies to enhance service delivery and infrastructure efficiency.
  • Foster a culture of collaboration, innovation, and customer service excellence within the IS Service Delivery teams.

Service Delivery Oversight

  • Develop and implement strategies for delivering high-quality technology services to meet the organization's needs.
  • Establish and monitor key performance indicators (KPIs) to measure and improve customer service performance.
  • Lead the IS customer service team to deliver exceptional support to end-users, ensuring timely issue resolution and a positive customer experience.
  • Ensure that information services consistently meet or exceed SLA targets for internal staff and for services provided by external vendor partners.

Service Design and Improvement

  • Collaborate with stakeholders to design and document service processes, ensuring alignment with industry best practices (ITIL, ITSM).
  • Identify opportunities for service improvement and lead initiatives to enhance service quality and efficiency.
  • Identify opportunities for process improvement, automation, and the adoption of emerging technologies.
  • Lead initiatives to enhance the efficiency and effectiveness of IT operations.
  • Drive a culture of continuous improvement that proactively manages resolution of serious and complex problems, identifying underlying causes and performing corrective action appropriately.

Strategic Planning and Budgeting

  • Contribute to the development of the IS strategic plan, ensuring alignment with organizational objectives.
  • Develop and manage budgets for IS customer service and infrastructure operations.

Security and Compliance

  • Implement and enforce technology and security policies and procedures to protect the organization's assets and data.
  • Identify and mitigate service delivery risks.
  • Ensure compliance with relevant regulations and standards, such as data security and privacy requirements.

Communication and Stakeholder Management

  • Maintain open and effective communication with key stakeholders, including executives, department heads, and end-users.
  • Communicate IS strategies, initiatives, and performance to executive leadership and relevant stakeholders.
  • Collaborate with other departments to ensure IS initiatives align with overall business objectives.
  • Sponsor Voice of the Customer workshops and adopt continuous improvement best practices.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Children's National Hospital's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Children's National Hospital's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Children's National Hospital's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.