The posting
111 Michigan Avenue Northwest Washington, DC 20010
Kids Are Our Everything.
Department
10112 Patient Access
Pay Range
$58,344.00 - $97,240.00
Patient Access Supervisor will be responsible for successfully supervising the organizational and administrative operations of the 24/7 Patient Access Department. Performs supervisory duties including hiring, training, evaluating and the day-to-day management of the Patient Access team. (Admissions, Emergency Department, Laboratory and Radiology Registration and Scheduling, and Financial Counseling). Emphasis is placed on customer services, patient satisfaction, staff development and fiscal goals. Responsible for assisting in the managing the financial aspects of the department and the quality assurance activities. Works with medical, nursing and accounting staff to ensure appropriate patient placement. This position will rotate call, weekend and shift coverage as needed. In addition, will float between the different locations within Patient Access (SZ Campus, United Medical Center and Off-site Ancillary locations) as needed.
Minimum Education Associate's Degree (Required)
Minimum Work Experience 4 years 4 years of healthcare related experience with 2 years of supervisory experience required (Required)
Required Skills/Knowledge Excellent interpersonal and written communication skills required. Ability to delegate assignments and follow through on details is essential. Excellent consumer relations skills required. Working knowledge of hospital scheduling and billing systems. Ability to work on projects and meet the overall objective, ability to meet pre-determined deadlines. Ability to supervise, counsel, train, and develop staff Advanced technical skills, as appropriate. Must possess ability to be effective and efficient in a fast paced environment, managing multiple competing tasks and priorities. Proficient in Microsoft products. Bilingual a plus
Required Licenses and Certifications CHAM Certification within first year of hire. .
Functional Accountabilities Grow
- Encourage and share new ways of making the right work easier to do
- Recognize and share incremental improvements in operations
- Monitor and promote efficiency in the team’s operations
Operations Management
- Implements the department’s goals through efficient management of day-to-day operations of department; troubleshoots operational issues and develops action plans to resolve
- Collaborates with management team on significant operational issues/barriers.
- Assists manager and/or management team in development, implementation, and evaluation of services, programs, policies and procedures, and performance standards to achieve departmental goals.
- Ensures accuracy of the registration process, monitoring reports and updating information accordingly and addressing staff timely .
- Register, schedule and process patients through the system while ensuring optimal patient flow
- Collaborates with manager to ensure efficiency of department processes including reconciliation of daily visits, charge tickets and cash drawer balancing.
- Ensure staff are meeting departmental goals including TOS, ACD, Charge Reconciliation, registration quality and first pass denials
- Works with manager to ensure department is meeting budgetary goals
- Works with manger to provide monthly reports and identify outcomes and opportunity for improvements
Quality Control Performance Improvement Initiatives
- Monitors satisfaction scores and works with manager/management team to make improvements as indicated by survey results.
- Reviews registration and eligibility denials and provides feedback to staff timely; to meet organizational goals
- Participates in performance improvement initiatives as identified by management team
- Works with staff to ensure accurate and timely registration, insurance verification and copay collection.
- Work with manager to update training material and initiatives as needed
Human Resource Management
- Supervises, trains and mentors staff
- Conducts performance evaluation and manages staff performance goals
- Performs disciplinary
- Establishes work schedules for staff, and works with manager to address recruitment and retention objectives
- Provide ongoing feedback with staff to include rounding, monthly staff meetings and daily huddles
Administrative Duties
- Monitor daily error and rejection reports and address them accordingly
- Performs administrative tasks such as payroll, time records
- Monitor and report on physician trending for PCP and Referring providers; increase provider stratification and engagement
- Monitor supplies and ensure they are kept at par level
- Other duties as assigned
The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.
Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.
Please note that it is the policy of Children's National Hospital to ensure a “drug-free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.
