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Open nowPosted 3 days ago

Cash ISA Transfers Analyst

chip9 open roles

Where
London, United Kingdom
Work mode
Hybrid
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Your applicationOpen nowCash ISA Transfers Analystchip · London, United Kingdom

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  2. 3.4%3 days
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  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 3 days ago

The posting

The Opportunity

You’ll be a core part of the Cash ISA Transfers team here at Chip. As we continue to grow and help our users build wealth, ensuring a smooth, stress-free experience when moving their money to us is critical. You will be responsible for monitoring, processing, and troubleshooting our customers' transfer requests, acting as the bridge between our users, our platform, and external providers.

What you can expect to be doing:

  • End-to-End Processing: Manage the daily processing of Cash ISA transfers, ensuring they are completed accurately and within internal SLAs.
  • Provider Liaison: Communicate directly with 3rd party ISA managers to chase pending transfers, resolve discrepancies, and unblock delayed requests.
  • Customer Support: Act as the point of escalation for customer queries relating to their ISA transfers, providing clear, empathetic, and timely updates.
  • Compliance & Accuracy: Ensure all transfer processes strictly adhere to internal policies and HMRC ISA regulations.
  • Problem Solving: Investigate edge cases, broken flows, or missing funds, taking ownership of the issue until it is fully resolved for the customer.

What we’re looking for:

  • Attention to Detail: Meticulous and highly accurate in your work, you understand the importance of getting the details right when handling people's money.
  • Analytical Mindset: Numerate with strong problem-solving skills and a basic to intermediate proficiency in Google Sheets / Microsoft Excel.
  • Communication Skills: Excellent written and verbal communication, as you will be dealing with our external financial institutions daily.
  • Adaptability: A fast learner with the ability to multitask, prioritise a varied daily workload, and thrive in a fast-paced environment.
  • Customer-Centric: A genuine passion for delivering a seamless end-to-end customer experience.
  • Growth Mindset: A strong willingness to learn and adapt as our products and processes evolve.

Nice to Have

  • An understanding of ISAs and HMRC ISA rules.
  • Prior experience working in a tech environment or a strong interest in FinTech (think challenger banks, wealth-tech, and app-based investing).
  • Previous experience in operational processing or customer support within financial services.

What we’re really looking for: ✍️

We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone.

We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for.

We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers.

So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard.

⏰ Working Hours ⏰

  • Monday to Thursday: 9:00 AM – 6:00 PM
  • Friday: 8:00 AM – 4:00 PM (Start your weekend early!)

Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend!

PERKS 🎁

  • £31,500 per annum
  • Discretionary Performance-Related Annual Bonus.
  • Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £31,500. Plan ahead with confidence while you grow your career! 🚀
  • Private medical insurance (medical history disregarded)
  • Employee Assistance Programme
  • Cycle to work scheme
  • Season ticket loan
  • Free ChipX subscription for UK-based employees
  • We are an equal-opportunity employer and value diversity
  • Flexible working arrangements
  • 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️
  • Annual training budget for courses, workshops, or conferences to help you advance your career.
  • £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing
  • Company laptop
  • Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀

Our Interview Process: 📖

  1. Video screen with someone from our Talent team
  2. Video interview with the hiring manager
  3. Final interview with Head of Investment Operations

We're committed to making our recruitment process accessible to everyone. If you require any reasonable adjustments at any stage of the application or interview process, please let us know at [email protected] and we'll be happy to accommodate.

About Chip

Chip’s mission is to make your life wealthy

We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions.

We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth.

The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose.

Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip.

Our vision

To be the most personal digital wealth manager in the UK

Who we are

Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously.

Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards.

Our Values

Be ACCOUNTABLE

Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible

Be BOLD

Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers

Be COLLABORATIVE

Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Note to Agencies

Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

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