The posting
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
Salary Range: $60,000 - $70,000 annual
Benefits we provide:
- Employee discounts on thousands of hotels
- Enjoy a complimentary meal in the associate cafeteria during your shift
- Free Parking
Day 1:
- Paid Vacation and Sick Time (MN Earned Sick and Safe Time)
- 8 Paid Holidays
- Paid Bereavement
- Paid Floating Holidays
1st of the month following 30 days of service:
- Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more!
- 401(k) Retirement Plan
Key Responsibilities
Participates in the development and implementation of business strategies for the hotel which are aligned with Choice Hotels overall mission, vision values and strategies
- Develops and implements strategies for achieving department goals
- Participates in the implementation of marketing and sales strategies that support achievement of the hotel’s goals
Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually stocked and straightened
- Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
- Participates in the preparation and implementation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
- Inspects rooms and public space areas continually
- Determines appropriate staffing levels for forecasted business and schedules employees accordingly
- Implements process for providing employees with customer service, technical and safety training on an ongoing basis
- Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
- Supervises the operation (and/or outsourced relationship) with the laundry
- Monitors assigned departments with compliance to safety standards
- Coordinates room availability with the Front Office
Develops and implements strategies and practices which support employee engagement
- Develops and recruits the human resources necessary to achieve hotel and Management Services’ goals
- Directs the development and implementation of strategies and practices which support employee engagement throughout the hotel
- Oversees all facets of human resources management including the recruitment and selection, training & development, compensation, recognition and performance management of the work force
- Takes active role in recruitment and selection of qualified candidates
- Communicates performance expectations and provides employees with on-going feedback
- Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
- Drives employee engagement through the creation and implementation of departmental action plans
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork
- Communicates and reinforces the vision for customer service to all managers, supervisors and employees
- Creates an environment that encourages employees to provide the service brand behavior hospitality and teamwork
- Ensures that all minimum requirements of the 100% Guest Satisfaction Guarantee are in place and understood by all employees
- Ensures that the hotel delivers 100% Guest Satisfaction by developing customer feedback avenues (soliciting input, reports, etc.) and focusing management team on identifying trends and developing and implementing solutions
- Creates an environment that provides employees with the tools, training and environment they need to deliver the service brand behavior and teamwork
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
- Minimum two years in a supervisory or management housekeeping position required
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- High school diploma or GED required, bachelor degree preferred
- Strong organizational skills, critical thinking skills, problem solver
- Hotel Operating Systems experience
- Must work well in stressful, high pressure situations
- Must be able to accurately follow verbal and written instructions and communicate effectively
- Works well independently or as part of a team
- Strong attention to detail
- Strong mathematical and organizational skills required
- Commitment to exceptional guest service
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel
Physical Demands
- Required to stand, sit, and walk for extended periods of times
- Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
- Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.
This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
