The posting
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary
The role of the Steward is to maintain the cleanliness and sanitization of all food and beverage outlets, kitchen, dinnerware, and food and beverage equipment. Manages setup and takedown of select kitchen and outlet areas.
Assists in the development and implementation of business strategies for the hotel which are aligned with the Radisson overall mission, vision, values, and strategies Establishes rotating cleaning calendar for special cleaning projects and manages staff to clean accordingly. Assists executive committee in establishing stewarding budget
Maintains controls to guard against theft and waste
Ensures smooth operation of kitchen department
Directs cleaning of floors and work surfaces daily Properly staffs stewarding to forecasted department business to ensure coverage while minimizing cost Trains staff on use of dishwashing and other cleaning equipment and processes Ensures trash is removed promptly
Maintains supplies and equipment for cafeteria and Food and Beverage Department
Maintains levels of stewarding stock, makes requisitions and obtains approval as needed Assures proper distribution and storage of supplies Monitors supply of clean dishware, glassware, pots and pans Takes steps to ensure kitchen and restaurant have needed supplies Checks cleaning equipment daily and reports any problems to maintenance department for repair Researches new products and supplies and works with vendors to test and make recommendations to management Prevents insects and mold by maintaining cleanliness of prone areas and taking steps to correct when necessary
Develops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidates Provides employees with the orientation and training needed to understand expectations and perform job responsibilities Communicates employee performance expectations and on-going feedback Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Performs other duties required to provide the service brand behavior and genuine hospitality
Requirement/Skills Minimum one year management experience in full service stewarding operations 3 years experience in hotel food and beverage High school diploma required, bachelor’s degree in hospitality preferred Excellent oral and written communication skills Collaborate effectively with other hotel employees and managers to ensure teamwork Able to resolve conflicts guests, supervisor and employee Ability to multitask and work well under pressure Basic computer skills in MS Office, reservation systems, and point of sales systems
Physical Demands Long hours are sometimes required, ability to work flexible schedule Ability to stand for long periods of time, frequent bending, occasionally stoop or crawl Ability to lift 50 pounds on a regular basis and push or pull up to 150 pounds Good manual dexterity for the use of common office equipment
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
