The posting
Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.
The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.
Position Summary
The role of the Banquet set up attendant is set up, breakdown/strike meeting rooms in accord with our banquet event orders for the purpose of meeting and exceeding our guest expectations in a prompt, courteous, and pleasing manner.
Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
Hourly Wage: $17.64 (plus gratuities)
Benefits When You Make It Your Choice:
- Employee discounts on thousands of hotels
- Enjoy a complimentary meal in the associate cafeteria during your shift
- Free Parking
- Paid Sick Time (MN Earned Sick and Safe Time)
1st of the month following 30 days of service:
- 401(k) Retirement Plan
- Employee Assistance Program
90 Days:
- Paid Vacation Time
- 8 Paid Holidays
- Paid Bereavement
1 Year:
- Paid Floating Holidays
Key Responsibilities
Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly
- Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business
- Coordinates servicing of special customer requirements through other departments and outside sources as required
- Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation
Set up of furniture, seating, and equipment according to customer specifications and hotel standards
- Contributes to the general upkeep of function rooms and related public areas
- Ensures that floors, walls, and equipment are clean in function rooms
- Removes debris from public areas
- Stores all banquet furniture and equipment following event
- Maintains all Banquet Department equipment, storage, and work areas properly; reports any equipment in need of repair or replacement
- Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
- Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
- One year of banquet experience in an upscale environment preferred
- Excellent customer service skills
- Strong organization skills - ability to proactively prioritize needs, put first things first, and effectively manage resources and time.
- Strong verbal communications skills
- Ability to read and interpret detailed banquet and event orders as it relates to space set up
- Ability to read and interpret instructions
- Able to work a flexible schedule, including weekends and holidays
Physical Demands
- Ability to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally
- Ability to maneuver up to 150 pounds, occasionally, for short periods of time
- Able to set up and take down tables, chairs, stages and other banquet meeting fixtures
- Ability to push and pull carts weighing up to 200 pounds
- Ability to stand for extended periods of time, constantly
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.
Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.
In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.
