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Open nowPosted 3 days ago

Eligibility Screening Services Representative - Onsite

CHS457 open roles

Where
Longview, TX, United States
Work mode
On site
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Your applicationOpen nowEligibility Screening Services Representative - OnsiteCHS · Longview, TX, United States

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  4. CV RocketApplied on CHS's own form.

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The clock on this job

Early applications get read.

8.5% of postings close within 7 days. Measured by our own scanner across the market. CHS postings stay open a median of 5 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 8.5%7 days
  4. 15.4%14 days
  5. 34.1%30 days
This job: posted 3 days ago

CHS median: 5 days open

The posting

Job Description

Job Summary

The Eligibility Screening Services Representative serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns.

This role does not have a remote or hybrid work schedule. This is a full-time 100% onsite position. Schedule is Tues - Fri 9am - 5:30pm and Sat 8am - 4:30pm.

Essential Functions

  • Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information.
  • Clarifies and resolves customer issues by identifying their needs, determining root causes, and implementing effective solutions.
  • Escalates complex or unresolved issues to appropriate team members or departments, ensuring prompt follow-up and resolution.
  • Provides triage support for common issues related to platforms, applications, and back-office processes.
  • Documents all interactions accurately and thoroughly in the customer relationship management (CRM) system, ensuring detailed records of inquiries and resolutions.
  • Adheres to quality standards and key performance indicators (KPIs), including productivity, response times, and customer satisfaction ratings.
  • Delivers exceptional customer service by maintaining professionalism, patience, and a customer-focused attitude in all interactions.
  • Contributes to a team-oriented work environment by sharing insights, offering assistance, and collaborating effectively with peers and supervisors.
  • Performs other duties as assigned.
  • Maintains regular and reliable attendance.
  • Complies with all policies and standards.

Qualifications

  • H.S. Diploma or GED required
  • Associate Degree or some college coursework in a related field preferred
  • 1-2 years of customer service experience required, preferably in a call center or help desk environment required
  • Familiarity with CRM software and customer service tools preferred

Knowledge, Skills and Abilities

  • Strong verbal and written communication skills, with the ability to clearly convey information and resolve customer concerns.
  • Proficient in using computer systems, including Microsoft Office Suite and CRM platforms.
  • Excellent problem-solving and critical-thinking abilities.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Detail-oriented with a strong focus on accuracy and quality.
  • Demonstrated ability to work independently and as part of a team.
  • Strong interpersonal skills and the ability to build rapport with customers and colleagues.
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