The posting
Job Description
1. Underwriting and Technical Leadership
• Underwrite new and renewal casualty business within delegated authority, including complex, large and technically demanding risks. • Assess exposures, controls, claims history, contractual obligations and legal liability; determine appropriate terms, conditions, deductibles, limits, pricing and capacity. • Prepare clear, timely and well-supported referrals for risks outside authority, and respond effectively to regional or product referrals. • Lead negotiation of bespoke policy wordings and endorsements, ensuring coverage intent is clear, commercially appropriate and aligned with underwriting appetite. • Maintain high underwriting file quality, documentation standards, data accuracy and audit readiness.
2. Portfolio Management and Profitability • Support the annual Casualty business plan and portfolio strategy, including growth, retention, rate, mix, profitability and distribution priorities. • Monitor portfolio performance using premium, rate, loss ratio, combined ratio, retention, new business, quote conversion and claims trend indicators. • Identify portfolio concentration, emerging risk, underperforming segments and remediation actions; recommend changes to appetite, pricing, terms or limits where required. • Work with Actuarial, Claims and regional underwriting teams to strengthen pricing adequacy and portfolio steering. • Manage capacity and reinsurance considerations in line with company guidelines and approved structures.
3. Business Development and Distribution • Develop and maintain strong relationships with key brokers, agents, clients and internal distribution partners. • Own or support selected key renewals, new business opportunities and broker pipelines, with a focus on profitable conversion and sustainable account development. • Conduct broker and client meetings, presentations, technical workshops and market visits to strengthen Chubb’s casualty proposition. • Partner with other product lines to identify cross-sell opportunities and develop broader solutions for commercial and multinational clients. • Support improvements in turnaround time, quote quality, conversion and service consistency.
4. Governance, Compliance and Risk Management • Operate within delegated underwriting authority, underwriting guidelines, risk appetite, local regulatory requirements and company policies. • Ensure compliance with applicable sanctions, AML, customer due diligence, fair treatment, product governance and record-keeping requirements. • Participate in underwriting reviews, peer reviews, audits and remediation activities, and close agreed actions promptly. • Work closely with Claims, Legal & Compliance and Risk Management on complex claims, coverage issues, litigation trends and emerging exposures.
5. Leadership and Capability Building • Provide technical guidance, referral support and coaching to underwriters and underwriting support colleagues. • Share market intelligence, claims learnings and underwriting best practices across the team. • Support talent development, succession planning and the creation of a strong technical underwriting culture. • Act as a role model for disciplined underwriting, accountability, collaboration and client-focused execution.
Qualifications
• Bachelor’s degree in insurance, risk management, law, business, finance or a related discipline. • Minimum 8 years of relevant commercial insurance experience, with substantial hands-on casualty underwriting experience and a proven ability to handle complex risks independently. • Strong technical knowledge of commercial casualty products, policy wordings, claims drivers, legal liability and risk assessment. • Demonstrated track record of underwriting authority, portfolio ownership, profitable growth and disciplined risk selection. • Good understanding of the Malaysian commercial insurance market, broker landscape and applicable regulatory environment. • Experience with multinational programmes, international brokers or regional referrals is advantageous. • Professional insurance qualification such as AMII, ACII, CPCU or an equivalent designation is preferred.



