The posting
To hire the very best team members, Chukchansi Gold understands we have to make the very best offer. In addition to our competitive wages and employee perks, Chukchansi Gold team members receive $43,000-$58,000 in benefits alone, including medical, vision, 401K with employer match and immediate vesting, life insurance, meals, reduced workday hours, paid time off and more. Join the team at Chukchansi Gold and enjoy the best benefits package in the Valley!
Chukchansi Gold team members enjoy unrivaled perks. You’ll also receive free and discounted meals in the Team Dining Room, paid time off, holidays gifts and raffles. Additionally, discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless and Chukchansi Park.
Voted the Valley’s No. 1 best local employer, Chukchansi Gold Resort & Casino is California’s premier integrated resort offering lively gaming, world-class entertainment and luxurious accommodations, welcoming thousands of guests each year.
Job Description:
SUMMARY: Assists the Restaurant Manager in ensuring maximum customer service and satisfaction by orchestrating through the Team Members, production of quality food and high standards of service.
In absence of the Restaurant Manager, performs and is responsible for the duties of the Restaurant Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Interacts effectively with the public and Team Members. Performs excellent customer service at all times.
Assists Restaurant Manager in enforcing performance standards, policies, and procedures in accordance with the Company’s expectations.
Assists Restaurant Manager for complying with all food and beverage health, liquor and safety regulations as well as all federal, state and local applicable laws.
Maintains compliance with all regulations of health and sanitation standards as well as all applicable federal, state, local laws/ordinances; to include maintaining applicable food safety certification.
Assists Restaurant Manager in scheduling, evaluating and training of the Team Members, ensuring staff’s compliance with all customer service standards.
Ensures Restaurant floor operations are run in a smooth, efficient manner to ensure customer satisfaction.
Assists Restaurant Manager in reviewing and approves all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Team Members in a fair and equitable manner.
Maximizes cost effectiveness within the Restaurant by ensuring compliance with established budget, labor and Restaurant benchmarks.
Listens to, evaluates and assures control of customer grievances.
Monitors job performances of all the Team Members and provides feedback on same to aid the Team Members in developing and enhancing skills.
Receives payment from food and beverage customers in a prompt and courteous manner.
Adheres to established cash control policies and procedures of the Company.
Adheres to all cashiering responsibilities.
Confers with Restaurant Manager concerning operational deficiencies and areas in need of attention.
Maintains a consistent, regular attendance record.
Performs any reasonable request made by management.
Ushers as needed by management for events.
SUPERVISOR RESPONSIBILITIES: Directly supervises Restaurant Supervisors; indirectly supervises all other Restaurant Team Members.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training Team Members; planning, assigning, and directing work; appraising performance; rewarding and disciplining Team Members; addressing complaints and resolving problems.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: Four-year college degree in Business Administration or Restaurant Management preferred.
One to two years’ supervisory experience in a restaurant required. HS Diploma or GED Required.
SPECIAL QUALIFICATIONS: Appropriate licenser. Strong organization and interpersonal skills required.
LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members.
MATHEMATICAL SKILLS: Ability to work with mathematical concepts such as probability and statistical inference.
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms; and talk or hear.
The Team Member is frequently required to stand and walk.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those a Team Member encounters while performing the essential function of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually loud.
When on the casino floor, the Team Member will be exposed to a smoke-filled environment.
