The posting
What you'll be doing:
In accordance with application of state and federal laws and company best practices, handle moderate value claims within an assigned line of coverage, such as medical only, short to moderate duration indemnity, automobile physical damage, property damage, business personal property, non-structural building damage, low to moderate severity bodily injury claims, and subrogation as applicable. Gather and review claim information, determine coverage, and conduct investigation. Initiate and maintain customer contact to provide updates and resolve any issues with the claim. Update information in the claim system to document claim handling activities. Determine/set reserves and make payments within level of authority. Investigate and refer identified claims to Loss Recovery Services as applicable.
On any given day, you'll:
- Perform claim tasks timely and document claim files appropriately. Proactively manage claim activities to ensure fair claim resolution. Handle all claims in accordance with state and federal laws and ensure accurate and timely compliance with jurisdictional compliance requirements.
- Verify coverage at an intermediate level by gathering adequate information necessary to make an informed decision in a fair, equitable, and ethical manner. Evaluate subrogation potential based onthe applicability of policy language and/or governing state laws and statutes as appropriate.
- With limited supervision, perform a thorough investigation based upon the type, complexity, and severity of the claim. Upon completion of the investigation, analyze and evaluate the potential exposure and damages, including potential full or partial liability and compensability denials. Formulate and document an action plan based on the covered damages and injuries.
- Determine and set reserves based on the most probable outcome of the claim, within authority level. Evaluate and negotiate directly with insured, claimant, or claimant's attorney on all cases within authority level. Review claim facts and exposure with claims management, as appropriate, to guide claim strategy. Make complete, accurate, and timely payments within authority for covered losses. Refer claims above authority to appropriate team member for review and potential reassignment.
- Maintain a professional, courteous, and helpful approach when communicating in-person, on the phone, or through email and other correspondence with internal and external customers and business partners.
- Recognize when vendor partners are required on a claim, including experts, independent adjustors, nurses, defense attorneys, etc. Assign and direct vendors, as needed, to aid in the investigation and evaluation of the claim. Manage claim expense by concluding vendor assignment when vendor is no longer adding value to the claim.
- Investigate and refer identified claims to Loss Recovery Services, as applicable.
- May act as a resource to Claim Representative I to aid in their development.
- Completes all other assigned duties, as requested.
Here's what we expect:
- Additional training in commercial insurance, medical, and/or building terminology knowledge is desirable.
- Completion of courses in any one or more of the following designations, INS or AIC is preferred.
- A minimum of two years commercial insurance and/or claim handling experience is ideal.
- Ability to obtain and maintain state adjusting license requirements and complete continuing education requirements.
- Evidence of organizational skills, ability to prioritize, and to think independently.
- Strong listening, verbal, and written communication skills.
- Knowledge of policy terminology and legal principles involving at least one or more of the following: commercial insurance, automobile, medical, and property claims.
Education:
- Bachelor's degree preferred. A combination of equivalent education and/or commercial insurance experience may be considered in lieu of a degree.
Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.
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