Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 6 hours ago

Manager - Customer Technology Operations

Cielo32 open roles

Where
Wauwatosa, WI, United States, Remote
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager - Customer Technology OperationsCielo · Wauwatosa, WI, United States, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cielo's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market. Cielo postings stay open a median of 12 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 6 hours ago

Cielo median: 12 days open

The posting

Company Description

Are you ready to accelerate your career? Join Cielo as a Manager - Customer Technology Operations! A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success!

Cielo is a brand that reflects our big idea – that talent is rising – and with it our opportunity to rise above. We create careers for ambitious people by moving beyond traditional assumptions of what it means to work in talent acquisition.

Cielo is the world's leading Talent Acquisition Partner. We deliver a better talent experience for everyone through Talent Acquisition, Search, Consulting, and Digital Accelerators™. With our fresh approach – we design and build comprehensive, proven solutions inspired by technology to find and keep the unique talent that elevates our clients above the competition.

Cielo is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Cielo Talent Acquisition at [email protected]

Job Description

The Manager - Customer Technology Operations drives operational excellence within our Customer Technology team. This role will be responsible for managing vendor relationships, maintaining operational documentation, supporting product management initiatives including leading communication efforts for Customer Technology.

Location: United States - You must have the legal right to live and work within the United States.

Work set up: Remote in United States

Duties and Responsibilities:

  • Identify and implement process improvements across Customer Technology.
  • Maintain organized documentation systems for all operational processes.
  • Monitor and report on operational metrics and KPIs.
  • Develop and implement best practices for operational efficiency.
  • Create and distribute detailed release notes for technology updates and implementations.
  • Manage Jira operations, including tool enhancements and process improvements.
  • Oversee Zendesk administration and maintenance for customer technology tools.
  • Develop and maintain training materials for customer technology solutions.
  • Support voice of customer activities across Customer Technology.
  • Oversee vendor relationships, including contract management, invoicing, and PO processes.
  • Execute and track vendor contract signatures and manage vendor sunset processes.
  • Maintain regular communication with technology vendors to build and nurture strategic relationships.
  • Create and maintain comprehensive vendor documentation and tracking systems for renewals.
  • Lead communication efforts for all Customer Technology operations.
  • Manage and coordinate technology outage communications.
  • Organize and facilitate governance meetings, including agenda setting, documentation, and follow-up.
  • Ensure effective change management processes are followed and documented.
  • Other duties as assigned.

Qualifications

Position Requirements

Education:

  • Bachelor's degree in business, Technology, or related field or 5+ years of experience in technology operations or similar role

Experience:

  • Strong project management and organizational skills, required.
  • Excellent verbal and written communication abilities, required.
  • Proven experience with vendor management and contract administration, required.
  • Proficiency in ZIP, Jira, Zendesk, and other relevant technology platforms, required.
  • Experience in Technology operations within a Talent Acquisition organization, required.
  • Strong attention to detail and process orientation, preferred.
  • Excellent problem-solving and analytical skills, preferred.
  • Ability to understand and improve complex processes, preferred.
  • Experience with change management methodologies, preferred.
  • Strong interpersonal skills and ability to build relationships, preferred.
  • Self-motivated with the ability to work independently, preferred.
  • Adaptable and flexible in a fast-paced environment, preferred.
  • Experience with documentation and training material creation, preferred.
  • Proficient in Microsoft Office Suite.
  • Experience with project tracking tools (JIRA, & Smartsheet).
  • Understanding of technology operations and support processes.
  • Familiarity with contract management systems.
  • Strong leadership and team collaboration abilities.
  • Excellent time management and prioritization skills.
  • Proactive approach to problem-solving.
  • Customer-focused mindset.
  • Professional demeaner and strong work ethic.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cielo's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cielo's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cielo's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.