The posting
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Our Global Supply Chain presence in Thailand is growing quickly, bringing more leaders, customers, partners, and colleagues to the site. This is an on-site role based in Chonburi, Thailand, designed to support the needs of a growing and increasingly important Ciena location.
This is a site-enabling role that goes beyond traditional executive administration. You will provide direct support to current and future senior leaders based at the Chonburi site, while helping coordinate executive and customer visits, site activities, workforce communications, and day-to-day site needs. You will also contribute to local recruiting, onboarding, and other talent initiatives as the organization grows.
It is a visible, hands-on role for an organized, service-minded professional who enjoys creating structure, anticipating needs, and working across a fast-paced, international environment.
How you will make an impact
Executive and site support
- Provide executive administrative support to current and future site-based senior leaders, including calendar management, meeting coordination, travel, expense reporting, and action follow-up
- Plan end-to-end travel for visiting executives, global teams, customers, and partners, including flights, hotels, ground transportation, visas, invitation letters, and in-country itineraries
- Coordinate executive and customer visits from start to finish, including agendas, site tours, meeting rooms, catering, security and access, gifts, and hospitality
- Partner with site leadership, Facilities, Security, and IT to ensure visits and site activities are safe, well-run, and a strong reflection of Ciena
- Maintain the site visitor calendar, anticipate busy periods, and coordinate competing requests and priorities
- Manage relationships with local vendors such as hotels, travel agencies, transportation providers, and caterers to ensure reliable service and good value
Site and workforce coordination
- Serve as a central point of coordination for site support in Thailand, helping senior leaders and the broader workforce stay organized and focused on operations
- Organize site meetings, town halls, team events, and employee engagement activities
- Draft and distribute site and workforce communications in Thai and English
- Support interfaces with BOI and other government agencies, including documentation and filings
- Maintain site documentation and records and support budget tracking and reporting
- Support onboarding logistics for new hires and relocating or visiting employees
- Assist with local recruiting coordination, early-career programs, university engagement, and other talent initiatives as needed
The must haves
- 4+ years of experience in executive assistance, site or office coordination, travel, hospitality, or a related role in a fast-paced, international environment
- Experience providing administrative support to senior leaders with professionalism, discretion, and sound judgment
- Hands-on experience arranging domestic and international travel, including visas and multi-time-zone itineraries
- Experience coordinating senior leader and customer visits
- Fluency in Thai and English, written and spoken
- Strong organizational and problem-solving skills, with the ability to remain calm and effective through changing priorities
- A strong service mindset and the ability to build relationships with local teams, global stakeholders, and vendors
- Accuracy and attention to detail in managing documentation, budgets, schedules, and communications
- Proficiency in Microsoft Office
- Ability to work on-site in Chonburi, Thailand as the regular work location, with flexibility around executive visits and global time zones
Nice to haves
- Experience supporting a manufacturing, supply chain, or technology site
- Experience supporting senior leaders in a growing or evolving site environment
- Experience supporting recruiting, onboarding, early-career programs, or employee engagement activities
- Event planning or hospitality experience, including protocol for senior executive and customer visits
- Familiarity with corporate travel tools, Workday, Oracle, and Copilot
- Knowledge of Thailand visa, work permit, BOI, and business travel requirements
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
