The posting
The Client Experience Consultant partners with the Middle Market Strategic Account Executives to drive retention and growth by helping clients optimize the value they realize from Cigna Healthcare's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs.
Essential Functions & Scope of Role
- Support Middle Market Client Manager’s strategic selling approach that best demonstrates Cigna Healthcare's value
- Develop/Maintain a ‘Trusted Partner’ relationship with Client Managers
- Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
- Maintain in-depth knowledge of Cigna Healthcare products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
- Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
- Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition – may require broad organizational collaboration, influence, and escalation
Qualifications
- Bachelor’s degree preferred.
- 2+ years of experience in health-related industry required; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
- Knowledge of Cigna Healthcare funding options, benefits structure, and platforms are preferred.
- Proven ability to manage through systems and influence both external clients/brokers and internal matrix partners.
- Salesforce & KnowledgeXchange experience preferred.
- Strong Word, Excel, PowerPoint, SharePoint, Outlook skills required.
- Strong oral and written communication skills required.
- Strong presentation skills required.
- Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work required.
- If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license
- Must reside in local market and have ability to regularly commute to local Cigna office 3 days per week.
Competencies
- Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear.
- Decision Quality: Making good and timely decisions that keep the organization moving forward.
- Action Oriented: Taking on new opportunities and though challenges with a sense of urgency, high energy, and enthusiasm.
- Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational dynamics.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
