Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 2 days ago

Digital Cinema Call Center Representative

Cinemark527 open roles

Where
00903 - T.O.P. Center, Frisco, TX
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDigital Cinema Call Center RepresentativeCinemark · 00903 - T.O.P. Center, Frisco, TX

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cinemark's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Cinemark postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 2 days ago

Cinemark median: 7 days open

The posting

Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary:

The Digital Cinema Call Center Representative acts as first level technical support for digital cinema and theatre systems equipment for all Cinemark locations within the US. This position supports the digital projectors, integrated systems (sound and servers). Applies trained diagnostic techniques using a multitude of support tools to identify technical problems, investigate root causes, and resolve issues. The Digital Cinema Call Center Representative works within a structured three-level support team.

Responsibilities :

  • Professionally answer inbound calls and resolves inquiries or concerns swiftly per guidelines ensuring resolution
  • Diagnose and resolve incident tickets and escalate to tier two support if needed
  • Possess and exercise the ability to make sound judgment when troubleshooting; this includes having the skill to determine appropriate actions and rapid prioritization of issues and steps to prevent dark screens and/or audio failure
  • Assist theatres with preventive maintenance and troubleshooting of cinema projectors, integrated systems (sound and servers), component repairs, and quality control of installed systems
  • Assist with software upgrades and software testing on existing cinema equipment and integrated systems (sound and servers)
  • Support preventative scheduled maintenance to ensure optimum operation and minimum downtime of on-screen advertising, interactive media systems and cinema projectors and systems
  • Troubleshoot and resolve network issues i.e. connectivity, applications, Internet, WAN, e-mail and infrastructure related to digital projection systems
  • Perform on-going review of incoming issues to identify gaps in the Knowledge Center and report them to management

Requirements:

  • Minimum of one year of experience in a call center environment
  • Experience in help desk or support related positions preferred
  • Willingness to learn new skills and technologies
  • MS Office Suite (Word, Excel, and Outlook)
  • Must be able to type a minimum of 40 words per minute
  • Excellent verbal and written communication skills are needed in order to communicate effectively to all levels of the organization
  • Bilingual or multilingual is a plus, but not required
  • Must be willing to work flexible schedule including evenings, holidays and weekends
  • Must be organized, reliable, conscientious, and flexible
  • Work effectively under pressure and possess strong organizational and interpersonal skills
  • Must be detail oriented, self-motivated, possess good problem-solving skills, ability to multitask in deadline driven environment and work with minimal supervision
  • Working knowledge and application of critical help desk productivity tools, including call handling and ticket tracking is a plus

DISCLAIMER: This job description is not an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Cinemark USA, Inc. is an Equal Opportunity Employer

Benefits Available:

At Cinemark, we believe every team member should feel like a hero. Each career comes with a variety of blockbuster benefits for both hourly and salaried team members.

  • Employee Discount
  • 401(k) Matching*
  • Growth Opportunities
  • Education Assistance*
  • Health Benefits*
  • Parental Leave*
  • Paid Time Off*
  • Daily Pay*
  • Free Movies*

*Benefits may vary by career category, so be sure to check the specific details on our career site.

DISCLAIMER: This job description is intended only as a general guideline of your duties and responsibilities at Cinemark and is not a legally binding contract. Cinemark reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Cinemark is an Equal Opportunity Employer

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cinemark's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cinemark's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cinemark's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.