Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted yesterday

Operations & Business Management Associate - Assistant Vice President

Citi3,579 open roles

Where
NC-CHARLOTTE (BALLANTYNE)
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowOperations & Business Management Associate - Assistant Vice PresidentCiti · NC-CHARLOTTE (BALLANTYNE)

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Citi's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market. Citi postings stay open a median of 24 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted yesterday

Citi median: 24 days open

The posting

The Operations and Business Management Associate is a core member of the Community Investing and Development (CID) team, which works to advance economic opportunity through impact investing, employee volunteerism, the philanthropy of the Citi Foundation and fulfillment of regulatory obligations including the Community Reinvestment Act in the U.S. This role will provide dedicated operational capacity, business management support and workflow coordination across the expanding CID portfolio.

Responsibilities:

  • Daily Business Operations & Execution: Manage day-to-day business management operations supporting CID program activities, resource allocation tracking and administrative cadences.
  • Dashboards & Performance Metrics: Design, maintain, and publish operational tracking dashboards, key performance indicator (KPI) scorecards and management reporting packages to provide clear visibility into departmental milestones and project backlogs.
  • Process & Workflow Optimization: Establish, maintain, and govern Standard Operating Documents (SODs) and process maps to eliminate operational bottlenecks, harmonize workflows and drive continuous operational improvements.
  • Executive & Departmental Reporting: Coordinate recurring operational reviews, leadership updates and executive briefing materials, filtering and synthesizing complex operational data from multiple workstreams into clear management presentations.
  • Operational Problem Solving: Act as the first point of contact for operational inquiries, analyzing process bottlenecks and implementing practical, scalable workflow solutions.

Qualifications:

  • Experience: 3+ years of relevant experience in business management, banking operations, project management or operational process improvement.
  • Analytical & Reporting Skills: Advanced proficiency in MS Excel (data analysis, modeling) and MS PowerPoint (executive presentations, dashboard visualizations).
  • Process Management: Demonstrated ability to map workflows, develop standard operating documents (SODs), and implement process efficiencies.
  • Communication: Exceptional written, verbal, and interpersonal communication skills with the ability to synthesize operational data for diverse audiences.
  • Planning & Organization: Highly organized, proactive team player with proven ability to prioritize multiple complex deliverables in a dynamic environment.
  • AI Fluency & Workflow Innovation: Demonstrated proficiency with enterprise generative AI platforms and digital productivity.

Education:

  • Bachelor’s degree or equivalent experience.

------------------------------------------------------

Job Family Group:

Communications and External Relations

------------------------------------------------------

Job Family:

Community Development

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Primary Location:

NC-CHARLOTTE (BALLANTYNE)

------------------------------------------------------

Primary Location Full Time Salary Range:

$81,600.00 - $122,400.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Anticipated Posting Close Date:

Dec 06, 2026

------------------------------------------------------

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Citi's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Citi's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Citi's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.