The posting
Job Description
Airport Assistant General Manager II, Food & Retail Concessions Division
General Description and Classification Standards
The Airport Assistant General Manager II (“AGM”) reports to the Airport Deputy General Manager of the Office of Revenue Development & Management. The AGM role will manage, plan, organize, integrate, and directly oversee the Airport’s Concessions Program for all concessions, including food & beverage, retail, advertising, passenger services, and vending at the Airport or on its property.
The AGM will be responsible for developing and updating a concessions master plan, including recommendations for building the concessions program, developing budgets, forecasts, and pro forma, enhancing the customer experience, and implementing innovative concepts and ideas. Additionally, the AGM will evaluate, develop, manage all airport concessions agreements, monitor and evaluate the concessions program’s financial and customer service performance, and develop plans to explore, generate, and drive non-aviation revenues while keeping the Airport’s ACDBE program and small business goals at the forefront. This role plays a critical team role in defining and implementing strategies and initiatives to maximize non-aeronautical revenue and enhance the customer experience in accordance with Airport policies and the strategic business plan. Specifically, the AGM will assist in leading / directing the day-to-day strategic and business initiatives related to growing concessions revenue; provide guidance and expertise for multiple functions within concessions; allocate and manage budgeted resources; establish processes and procedures to maintain efficiency within assigned business units; oversee multiple director and/or manager-level positions; provide leadership, guidance, and coaching to team members; and inspire a collaborative culture that is high performing and delivers results.
This is a senior level position within the Hartsfield-Jackson leadership structure.
Supervision Received
Able to work effectively with minimum supervision. Direction received is very general and focuses more both immediate and strategically planned objectives. This is a policy-advisory level of management.
Responsibilities
Essential Duties & Responsibilities
In conjunction with the Airport Deputy General Manager, strategically leads all concessions activities and initiatives.
Directs assigned functions at the Airport through subordinate directors and managers within the concessions program.
Stays apprised of industry and consumer trends to develop strategic direction and identifies opportunities to optimize revenues and enhance customer satisfaction, as well as to retain or generate additional revenue in each of the lines mentioned above of businesses/categories.
Manages collaboration with business peers/partners within other Offices, Divisions, and Business Units at the Airport.
Prepares and presents periodic reports on Concessions performance, including (without limitation) insights and analysis of sales and revenue trends.
Prepares, reviews and implements detailed operating plans including, but not limited fiscal year budget plans, departmental/divisional strategic plans, operational plans and departmental policies for external/internal stakeholders.
Collaborates with internal stakeholders on key projects, such as master plan, construction projects, and contract audits.
In coordination with the Department of Procurement and the Department of Law, direct, develop, and manage the negotiation and management of Airport leases and agreements within the Office.
Develops and cultivates relationships and stakeholder policies and programs, with communication to the Deputy General Manager, the General Manager, the Mayor's Office and the Atlanta City Council.
Selects, manages, and develops leadership talent for units managed. Provides leadership, guidance and coaching on an ongoing basis to ensure high performance and produce results. Oversight of division’s success plans and leadership needs including development of future leaders and candidates for higher level positions. Provides both formal and informal feedback to divisional team members.
With respect to areas of responsibility, implements standards, remains in compliance, regulations, policies and procedures set forth by the Federal Aviation Administration (FAA), Transportation Security Administration (TSA), Environmental Protection Agency (EPA), the State of Georgia, the City of Atlanta, and other international, federal, state, and local entities.
Establishes good working relationships with all Airport leadership, regulatory representatives, Airport stakeholders, local governments, and any other pertinent organizations with respect to the areas assigned.
Serves as a member of the senior management team and provides significant input into overall strategic, business, and financial plans.
Attends meetings, functions, and events.
These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. Additional duties or responsibilities may be required.
Decision Making
AGM exercises sound judgment in planning, analyzing, and implementing initiatives, making decisions regarding resource allocation within business units, coordinating and supervising team members, developing policies, procedures, and processes, handling difficult situations with tact and diplomacy, and escalating matters to leadership. AGM also has input in overall Airport strategic priorities.
Leadership Provided
Position has directional authority over a group of seasoned directors or managers and provides high level coaching and development for direct subordinates and team members within assigned business units.
Knowledge, Skills & Abilities
Knowledge of airport concessions, including food & beverage, retail, advertisement, sponsorships, vending, and passenger services.
Senior-level leadership and ability to cultivate interdepartmental talent.
Knowledge of Airport regulations, codes, and policies for governing commercial entities and programs.
Strong analytical and presentation skills with understanding of Airport industry and commercial and financial policies; strong personnel management skills; exceptional skills in communicating and listening to effectively convey information verbally and in writing.
Ability to organize and direct programs and resources involved in areas including but not limited to commercial development, lease negotiation, contract management, communication, stakeholder engagement and Airport- impacted community relations Supervise, train and evaluate the performance and professional development of assigned personnel.
Collaborate with internal and external stakeholder groups on the research, development and implementation of revenue-generating Airport programs, projects and functions.
Qualifications
Minimum Qualifications - Education and Experience
Bachelor’s degree in business/public administration, aviation management, or a related area.
Minimum of (10) years of management experience commercial development, business management, aviation services and/or related fields.
Preferred Education & Experience
Master’s degree in business management, commercial development, aviation services/industry, transportation and/or related assignments.
Licensures and Certifications
None required in general.
Essential Capabilities and Work Environment
Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job
