Business Process Specialist -Learning, Engagement, and Development Office (AHR)

About This Position

This position supports the City of Austin’s Learning, Engagement & Development (LEAD) Office, which is part of Austin Human Resources and leads citywide initiatives in learning and development, leadership development, organizational development, employee engagement, performance management, talent development, and organizational capability. Reporting to the Chief Learning Officer, this position provides business, analytical, and project support across LEAD’s portfolio of programs and strategic initiatives. Responsibilities may include conducting research and analysis; drafting memos, reports, presentations, and executive briefing materials; tracking projects, priorities, and deliverables; analyzing program and performance information; supporting procurement and vendor activities; developing and maintaining SharePoint resources; and documenting and improving business processes. The ideal candidate is an exceptional writer and communicator who is highly organized, analytical, resourceful, and able to manage multiple priorities independently in support of work that impacts employees, leaders, and departments across the City of Austin.

Job Description:

Business Process Specialist

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities:

• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications:

• Demonstrated experience supporting senior leadership through executive-level research and communications, while coordinating multiple concurrent projects and tracking timelines, deliverables, action items, and status.
• Demonstrated experience documenting and improving business processes and supporting procurement and vendor activities, including ProCard purchasing or comparable purchasing-card responsibilities.
• Experience with Workday or a comparable enterprise system, including extracting, analyzing, and reporting data to support performance measurement, business decisions, and organizational initiatives.
• Advanced proficiency with Microsoft 365 tools, particularly Excel, PowerPoint, SharePoint, Word, and Teams, with experience developing professional business materials, reports, and presentations.
• Ability to travel to multiple work locations

Notes to Candidate:

Austin Human Resources is seeking a highly organized, resourceful, and collaborative Business Process Specialist to join the Learning, Engagement, and Development (LEAD) Office.

This is an opportunity to contribute to work that reaches employees, leaders, and departments across the City of Austin. Reporting directly to the Chief Learning Officer, you will support high-visibility priorities, help turn ideas into action, and strengthen the processes and systems that keep complex, citywide work moving forward.

The right person for this role is a strong writer, thoughtful problem-solver, and confident facilitator who enjoys bringing clarity and structure to complex work. You should be comfortable presenting information, facilitating meetings and process-improvement sessions, guiding groups through discussions, and documenting decisions and next steps.

In this role, you will:

• Support high-visibility projects and strategic priorities led by the Chief Learning Officer and LEAD leadership
• Conduct research and develop executive-level memoranda, briefings, reports, presentations, recommendations, and decision-support materials
• Coordinate multiple projects and initiatives by tracking timelines, deliverables, action items, decisions, and status
• Facilitate meetings and process-improvement sessions that help teams examine workflows, identify opportunities, and develop practical solutions
• Develop, document, and improve business processes that strengthen the effectiveness of the LEAD Office
• Analyze program, project, and performance information to help leaders make informed business decisions
• Support procurement and vendor activities, including ProCard purchases, documentation, and reconciliation
• Administer and maintain LEAD’s SharePoint sites, resources, and content

Why join LEAD?

You will join a team whose work influences the employee experience across the City of Austin. You will gain exposure to a broad range of organizational and workforce priorities, collaborate with professionals and leaders across departments, and have the opportunity to see how your contributions support meaningful citywide outcomes.

If you are ready to bring your writing, organization, facilitation, judgment, and problem-solving skills to work with citywide impact, we would love to hear from you.

Salary Range: $62,280.00 - $77,850.00

Office Location:

Learning, Engagement, and Development Office

5202 E. Ben White Blvd, Ste. 500

Austin, TX 78741

Days and Hours:

Monday – Friday. 8:00 a.m. – 5:00 p.m. During the initial probationary period, the position is eligible for up to one telework day per week. After successful completion of the probationary period, alternative work schedules and telework options may be available, with a minimum of 60% of the workweek required in the office.

Driving Requirement:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

When completing the City of Austin employment application, A detailed and complete City of Austin application is required to help us better evaluate your qualifications. For each position, describe your specific experience as it relates to the minimum and preferred qualifications. Be thorough and list all relevant experience, including supervisory and/or leadership roles. This information will be used to select candidates for interviews, and the starting salary will be based on overall relevant experience.

• While you may include a resume or cover letter, the information on your employment application will be the primary basis for interview qualification and compensation decisions.
• Please detail all previous employment you wish to be considered as part of your qualifications, including job titles and employment dates.
• A cover letter and/or resume will NOT replace a complete employment application. Do not use phrases like “see resume” or refer to other documents to complete your application. Ensure the “Duties and Responsibilities” sections are fully completed, as incomplete applications will not be considered.
• A resume is required to be considered for this position. Please ensure you upload your resume as part of your application.

Use of AI is strictly prohibited to respond to the application and during the interview process

If you are selected to interview:

• If you are identified as a top candidate, verification of your education, which may include high school graduation or GED, undergraduate and/or graduate degrees, will be required. You must provide proof of education from an accredited organization or institution, as well as proof of your professional licenses or certifications.
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Benefits: Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Additional Information:

Assessment(s) may be administered as part of this recruitment.

Background Check:

A criminal background check may be required, depending on the responsibilities of the position.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM on the day before the listed date. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Please note that the Department may close the job posting at any time after seven (7) days.

ADA

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

EEO

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.