Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 33 days ago

Director of Operations

City Wide Facility Solutions456 open roles

Where
Kent
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of OperationsCity Wide Facility Solutions · Kent

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on City Wide Facility Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 33 days ago

The posting

Director of Operations

OBJECTIVE

This position is responsible for overseeing the operations and delivery of building-maintenance solutions (both janitorial and non-janitorial) provided to clients. The role leads an assigned team of Facility Services Managers (FSMs), manages client relationships, ensures service quality, and drives overall client satisfaction and growth.

The Director of Operations will maintain direct accountability for their assigned FSM team and portfolio of clients while working collaboratively with the other Director of Operations to provide consistent leadership, direction, standards, and execution across the Operations Department. Both Directors are expected to operate as one leadership team, supporting one another and ensuring alignment across the organization while maintaining clear ownership of their respective teams.

The position is accountable for achieving annual business objectives, meeting budget expectations, and maintaining adequate workforce levels.

ESSENTIAL FUNCTIONS

  • Effectively manage, develop, and lead an assigned team of Facility Services Managers (FSMs) who support assigned clients.
  • Work collaboratively with the other Director of Operations to ensure alignment, consistency, and execution of company-wide operational priorities, processes, service standards, and departmental objectives.
  • Maintain clear ownership and accountability for the performance, development, and results of assigned FSMs while supporting the overall success of the Operations Department.
  • Partner with the other Director of Operations and company leadership to address operational challenges, allocate resources when necessary, share best practices, and support broader organizational initiatives.
  • Achieve annual revenue and profit targets, manage expenses, oversee Independent Contractor (IC) margins, monitor temporary labor (if applicable), and ensure overall operational financial performance.
  • Identify, hire, and train operational employees, including FSMs and ACMs, in coordination with operational leadership and company hiring processes.
  • Meet or exceed annual revenue growth goals.
  • Maintain positive client relationships and achieve client retention rates above 90%.
  • Build and maintain strong, professional relationships with vendors and Independent Contractors.
  • Ensure ICs remain compliant with all requirements and consistently meet each client’s defined scope of work.
  • Promote and drive cross-selling opportunities in partnership with the sales team, including expansion into non-janitorial services.
  • Participate in all new client launches for the full duration of the onboarding process.
  • Ensure building inspections are completed, followed up on, and accurately documented within the CRM.
  • Drive people development, including completion of 90-day reviews, Level 5 meetings, and annual performance reviews for assigned operational employees.
  • Conduct weekly field work with all assigned FSMs and serve as backfill for FSM duties as needed.
  • Support the other Director of Operations and broader Operations Department when business needs require additional leadership coverage, problem-solving, or operational support.
  • Conduct ride a longs with assigned FSMs a minimum of 3 days per week.
  • Perform additional operational duties as needed.

MEASUREMENTS (ANNUAL)

This position is responsible for the following performance metrics, which should align with the scorecard:

  • Achieve all annualized revenue targets annually.
  • Maintain client retention of 90% or higher.
  • Demonstrate effective collaboration with the other Director of Operations and company leadership to ensure consistent execution of departmental priorities and operational standards.

Requirements

PHYSICAL REQUIREMENTS

This role requires frequent sitting, bending, standing, and walking. Must be able to lift up to 75 pounds.

This job description includes essential duties and responsibilities but is not an exhaustive list of all tasks or requirements. Additional duties may be assigned as necessary. This document does not constitute a contract of employment, and the organization reserves the right to adjust the job description as needed.

Requirements

  • Bachelor’s degree or equivalent work experience.
  • 5+ years of management experience in operations and account management.
  • Proficiency with Microsoft Office Suite.
  • Working knowledge of Customer Relationship Management (CRM) systems.
  • Experience developing and managing departmental budgets.
  • Ability to build effective relationships with customers and internal teams.
  • Demonstrated ability to work collaboratively with peer leaders while maintaining accountability for an assigned team and area of responsibility.
  • Excellent written and verbal communication skills with the ability to influence others.
  • Strong problem-solving and decision-making abilities.
  • Demonstrated ability to coach, develop, and lead others.

Benefits

  • On target earning $155,000 - $185,000
  • Uncapped commissions
  • Protected territory
  • Expense/entertainment account
  • Vehicle reimbursement
  • Mentorship by company leadership
  • Annual Circle of Excellence Club trips for top performers
  • Company issued laptop and iPhone
  • Paid time off (in addition to 8 paid holidays)
  • 401k – 4% company match
  • Health/Dental/Vision insurance
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against City Wide Facility Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on City Wide Facility Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    City Wide Facility Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.