The posting
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Number of Positions: 1
Compensation: $75,000.00 - $85,000.00 Annually Commensurate with Experience and Location
Work Location: Hybrid On-Site/Remote
Position Overview
The People and Operations (POps) Director will help lead and strengthen City Year Denver’s site culture and operational practices to drive outcomes and people satisfaction. This site leader works closely with the Senior Vice President/Executive Director to execute CY Denver’s strategic plan and is a member of the site’s Senior Leadership Team (SLT). The POps Director will work collaboratively with the Managing Director of Impact and Managing Director of Development to ensure the site is engaging in ways that align to organizational values, traditions, and aspirations. The Pops Director will lead the day-to-day operations and local AmeriCorps Member recruitment for the site and play a critical role in ensuring all staff and AmeriCorps Members (ACMs) have the necessary tools and resources to drive student impact and the ACM experience.
The People and Operations Director reports to the Executive Director and this is a hybrid role.
Job Description
Minimum Qualifications
- Bachelor's degree or equivalent combination of education and relevant professional experience
- 5+ years of experience in operations, recruitment, organizational effectiveness, project management, human resources, people operations, or related functions
- Experience supporting or leading people-related practices such as hiring, employee relations, performance management, staff engagement, or organizational culture initiatives
- Experience supporting or managing budgets or resource stewardship
- Authorized documentation to work in the United States of America
- Proven success in developing collaborative relationships, coaching, and interactive trainings with clear outcomes for adult learners
· Commitment to and experience with education, community service, national service and/or the development of young people as leaders.
Responsibilities
The POps Director will perform the following roles and responsibilities as described below:
Site Operations
- Lead efficient and positive operational impact of City Year Denver site.
- Site Technology – Co-design the strategy for site technology investments with site and headquarters staff; collaborate on resourcing strategies to fund technology investments; lead site AI learning and integration in collaboration with national headquarters; track assets as required; Lead special projects and change management initiatives including system and equipment upgrades.
- Safety - Partner with City Year Headquarters and local staff to address safety, health, and emergency crisis concerns; support the integration and implementation of all local and state safety requirements into office policies and procedures.
- Facility Management – Assess and continuously improve all office workspace policies, procedures, and systems, including flexible work policies; collaborate with relevant staff to fund office investments; serve as site lead for property management and partnership with Moonshot and other co-located partners, ensuring that City Year Denver is an exemplary tenant.
- External Communications – In alignment with Development’s donor communications, develop and execute systems and schedules for external communications to City Year champions and supporters that may include social media, press releases, and community-focused communications.
AmeriCorps Member Support and Recruitment
- AmeriCorps Member (ACM) Local Recruitment - build out and execute a local ACM recruitment strategy that effectively secures 15-20% of our FY 2028 Corps.
- Support ACMs with understanding and navigating City Year benefits and HR policies and resources.
- Ensure successful implementation of Corps Experience elements including uniform management, bus passes, pantry, public benefits, relocation payments, and temporary housing efforts.
- Serve as the primary onboarding partner for ACMs and monitor & ensure all required onboarding and employment verification steps are completed on time before the start of service.
- Work closely with Impact Team to lead and plan high-impact Corps events such as Registration, Opening Day, MLK Jr Day, Graduation, and other all-site events including logistics, vendors, run-of-show, and communication workflows; assist with annual Rock the Red Jacket fundraising event as needed.
People Strategy
- Team and Learning Culture - Partner with the Executive Director, lead a data-driven and best-practice informed strategy to foster a joyous and intentional staff culture, including professional development and staff engagement initiatives.
- Candidate Screening – Working with hiring managers, coordinate and conduct initial virtual screening calls with identified candidates for positions with City Year Denver; serve as the sites Recruiting Coordinator point of contact.
- Staff Engagement – Continuously innovate plan for engaging staff team of 10-12 and annual AmeriCorps Member cohort of 40-60; cultivate an informed community by partnering with Executive Office to deliver clear and transparent internal communications and trainings on key topics; facilitate new staff trainings related to operations, finance and technology; and in partnership with Senior Leadership, co-plan and co-facilitate whole team retreats and Village meetings.
- Talent Acquisition, Onboarding, and Exits – Develop strategies to seek and develop new partnerships for sourcing talent; lead department staff to facilitate full local screening, hiring and onboarding processes, resulting in effective and timely hires; with input from and in partnership with the hiring manager, plan and execute onboarding and orientation plans for new team members; Maintain archive of current job descriptions and score cards / annual goals for all positions; Work with Supervisors, support staff exiting process as needed.
- Employee Relations - Partner with City Year Headquarters and Senior Leadership Team to investigate and address grievances, concerns or misconduct or accommodation requests of staff or Student Success Coaches. Support staff managers in creating performance improvement plans, coaching plans and terminations.
- Administration and Compliance - Ensure all org-wide policies are executed at the local level; ensure that federal, state, local, and partner district policies are followed and that all background checks are conducted and monitored appropriately.
- Comp and Benefits Liaison – serve as lead site liaison to City Year Headquarters on local matters related to compensation and benefits; Provide support to staff and AmeriCorps members related to comp and benefits; Cultivate local incentive and reward sources that compliment City Year Denver benefits.
Budget and Finance
- Annual Budget Planning - Support the Executive Director during the budget design process and ensure all deadlines are met for the HQ reporting and the annual planning and budgeting process.
- Financial Forecasting – Partner with Executive Director to serve as CY Denver’s point of contact for the national finance team on matters of financial reporting, financial forecasting, and capital purchasing. Work with Managing Director of Development on grant reporting related to grant expenses, Corps demographics and other data related to public funding sources.
- Division Budgets - Lead quarterly and annual report-back process ensuring budget alignment with organizational strategy and donor intent.
- Vendor Contracting and Invoice Processing - Serve as lead on processing invoices, submitting contracts, and bulk orders of supplies and materials.
Executive Office and Sitewide Support
- Create agenda for SLT meetings in coordination with Executive Director.
- Collaborate with the Executive Director and Board Chair on planning and communication for the annual board retreat, board meeting agendas, and other board engagement events, including Connect-Give-Engage conversations.
- Support Executive Director with calendar management and meeting coordination.
- Lead on special projects as assigned by Executive Director.
Preferred Qualifications
- City Year/AmeriCorps or experience with local and national community service is a plus
- Professional HR certification a plus (SHRM-CP or SHRM-SCP; PHR or SPHR)
- Background in operations, recruitment and/or human resources
- Strong technical acumen and ability to utilize multiple technology platforms, as well as coach others towards utilization/interpretation
- Proven success in developing talent through performance plans, reviews, and leadership opportunities
- Experience supporting and engaging members of a Board of Directors is a plus.
- Expertise in Microsoft Suite and Workday is a plus
Competencies
In order to succeed in this role, an applicant must have the following competencies:
- Executes to Results: Holds self-accountable, sets high expectations for self, efficient time management skills, ability to meet deadlines, and prioritize multiple projects with a positive can-do attitude. Acknowledges and corrects mistakes. Demonstrated performance under pressure and strict deadlines. Tenacity and flexibility in the face of challenges.
- Project Management: Organizes, prioritizes, tracks, and manages workflow and resources.
- Strategic Thinking: Identifies multiple pathways to address complex and nebulous problems; anticipates barriers and opportunities; develops plans to address them.
- Cross-team Collaboration and Communication: Builds systems and structures to facilitate collaboration, communication and teamwork across the organization; Collaborates cross-functionally to develop strategies and ensure alignment through all levels of management; Actively shares knowledge, information and ideas. Listens carefully and is responsive to feedback. Is able to make operational and technical information clear and approachable.
- Developing & Empowering Others: Creates opportunities for others to learn, develop, take action, and lead. Considers perspectives of others and cultivates relationships to strengthen interpersonal bonds with colleagues and stakeholders.
Physical requirements
- Ability to sit for extended periods and occasionally stand or walk
- Manual dexterity for typing, writing, and handling office equipment
- Visual acuity to read screens and printed materials
- Hearing ability to participate in conversations and respond to phone calls
- Occasional lifting or carrying of items up to 10–20 lbs (e.g., office supplies)
- Ability to communicate clearly in person, by phone, virtually through platforms like Teams, and in writing
Working Conditions
- Operates in a professional, shared office setting using standard office equipment.
- May require occasional travel to community events and service sites.
- Typical schedule: Monday–Friday, 8:00 a.m.–5:00 p.m., with occasional extended hours as needed.
- Noise level is generally quiet.
- Requires a valid driver’s license for travel as part of job duties.
- Must have reliable internet access for remote or flexible work arrangements.
Benefits
Full-time employees will be eligible for all benefits including vacation, sick days and organization holidays. You may participate in all benefit programs that City Year establishes and makes available to eligible employees, under (and subject to all provisions of) the plan documents that govern those programs. Currently, City Year offers medical, dental, vision, life, accidental death and dismemberment and disability coverage, Flexible Spending Accounts (FSA), and other benefits including 401(k) plan(s) pursuant to the terms and conditions of company policy and the 401(k) plan document. For more information, click here.
Employment at City Year is at-will.
City Year does not sponsor work authorization visas.
