The posting
GENERAL DESCRIPTION Under the supervision of the Customer Service Manager or Branch Manager, assists customers with registering for library cards and using the self-check system. Answers questions about library accounts and solves problems for library customers. Provides prompt and friendly customer service to patrons and assists them with a variety of tasks relating to their use of library materials. Works with the circulation team to handle the flow of items. SUPERVISION EXERCISED This position exercises no supervision. IMPORTANT AND ESSENTIAL DUTIES Provides customer service at the circulation desk, including checking library materials in and out, registering patrons, collecting overdue fines, and assisting with directional and ready reference inquiries. Enters and updates patron and material information within the library database, ensuring accuracy and confidentiality. Shelves and shelf-reads materials to maintain proper organization and accessibility; creates displays to support an orderly and visually appealing collection. Conducts regular inventory of the paperback collection and maintains organization of the newspaper rack to ensure both areas remain neat and current. Provides Readers’ Advisory services to patrons and staff by recommending materials based on interests and needs. Assists patrons in navigating and utilizing the library’s online catalog and digital resources. Provides hands-on assistance with public computers, printing, and photocopying equipment. Maintains and cleans audiovisual collections to ensure materials remain in good condition. Processes holds, claims returned items, and missing materials on a routine basis, resolving discrepancies as needed. Assists with interlibrary loan processing and related tasks. OTHER JOB RELATED DUTIES Perform other job-related duties and responsibilities as assigned. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Library policies, procedures, systems, and services including the Dewey Decimal System. Bibliographic database and related search procedures. Working knowledge of library collections (circulation and reference). MS-Office Outlook, Word, Excel and PowerPoint as well as Google Suite. Internet search capability and techniques. Skill to: Accurately operate a computer and other library equipment. Present and apply a dedicated commitment to public service. Adapt to changing circumstances and situations. Perform with a positive attitude using unwavering work ethic. Ability to: Use tact and always remain courteous. Use independent judgment and initiative within the framework of departmental policies and established procedures. Learn to use the computerized circulation system. Work with library customers and staff in a friendly and efficient manner Acquire and perform routine library functions and procedures quickly and accurately. Learn and apply money collection procedures. Communicate clearly and concisely in writing and policy to library customers. Establish and maintain cooperative working relationships with those contacted in the course of work, both internally and externally. Follow and embrace the City of Abilene Core Values – Respect, Integrity, Service Above Self, and Excellence in All We Do. Perform as a team member in a manner that accomplishes the Division’s mission and treats team members with dignity, courtesy, and respect. Experience and Training Guidelines: For positions with more than one level, all listed requirements at the lower levels are required at the higher levels. Any combination equivalent to experience and training to provide the required knowledge, skills, and abilities may be qualifying. Knowledge, skills, and abilities may be obtained through: Experience: One (1) year of public contact and/or customer service experience as well as a familiarity with basic library procedures and demonstrated knowledge of computers is required. Previous clerical or library clerical experience in a public library preferred. Education/Training: A high school diploma or GED is required. An associate’s degree is preferred. License or Certificate: A valid Texas driver’s license, the ability to obtain one within ninety (90) days, or a military waiver is preferred. Special Requirements: Essential duties require the following physical skills and work environment: Ability to push or transport a loaded cart weighing up to 150 pounds. Ability to travel to different work sites. Must be able to work evenings and weekends and maintain regular reliable attendance. With or without accommodation, the “X” indicates the overall strength demand of the position during a typical workday: _ Sedentary – lifting of no more than 10 pounds _ Light – lifting no more than 20 pounds; carrying up to 10 pounds _X_ Medium – lifting no more than 50 pounds; carrying up to 25 pounds _ Heavy – lifting no more than 100 pounds; carrying up to 50 pounds _ Very Heavy – team lifting over 100 pounds; carrying more than 50 pounds Physical Demand Codes: The following describes whether or not the position is expected to exert the physical demands listed during a typical workday as well as the overall frequency of the task: Codes for how often: N = No E = Extensive (100 – 70% of the time) M = Moderate (60 – 30% of the time) I = Infrequent (20 – 10% of the time) A = Almost Never (<10% of the time) Code / Task _E_ Standing _M_ Sitting _M_ Walking _M_ Lifting _M_ Carrying _M_ Pushing/Pulling _I__ Overhead Work _M_ Fine Dexterity _M_ Kneeling _M_ Crouching _I_ Crawling _M_ Bending _M_ Twisting _I__ Climbing _I_ Balancing _E_ Vision _E_ Hearing _M_ Talking _ Other: _______
