Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 8 hours ago

Director of Client Success

ClarityPay14 open roles

Pay
$75,000 – $125,000 a year
Where
New York City
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowDirector of Client SuccessClarityPay · New York City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ClarityPay's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. ClarityPay postings stay open a median of 60 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 8 hours ago

ClarityPay median: 60 days open

The posting

About Us:

At ClarityPay, we're redefining the point-of-sale credit market to bring more value to merchants. Based in NYC and Atlanta, our fast-growing fintech empowers large merchants with configurable “Pay-Over-Time” tools— including monthly installments, BNPL, and revolving products. We solve complex credit challenges with speed, precision, and intelligence—combining deep expertise with advanced tech to deliver better outcomes, every time.

Our clients rely on us to help them serve their customers, grow, and build loyalty. Our values guide everything we do: we put merchants first, stay data-driven, always know the why, learn relentlessly, and win together as a team. This clarity of purpose fuels our commitment to delivering exceptional customer experiences at speed and scale.

Role Overview:

ClarityPay is seeking a Director of Client Success to manage a portfolio of clients, drive success, and ensure they become fans of ClarityPay. You will be responsible for helping clients get onboarded and then managing the program daily. The Director will strengthen relationships, drive performance to achieve goals, lead on key issues, and ensure client satisfaction. You will align client expectations and constantly work towards goals. You will analyze data and feedback, generate improvement opportunities, and drive them to completion. This role will collaborate closely with the client's cross-functional associates and internal partners from Business Development, Marketing, Product, Operations, Risk, Finance, and Legal.

Key Responsibilities:

· Be the main point of contact, channeling needs between clients (merchants, service providers, and platforms) and internal teams (e.g., Product, Operations, Legal).

· Lead the overall client implementation work plan, working closely with Business Development for an effective transition and collaborating with internal teams (e.g., Product, Compliance, Marketing, Risk, Operations, and Finance) and client associates.

· Establish client and internal expectations for performance, drive results, track actual versus expectations, and report to client and internal stakeholders.

· Continually monitor and analyze performance and customer experience data.

· Develop growth and success plans, identify opportunities, present value-added analysis, and ensure program performance aligns with strategy.

· Handle day-to-day operational issues and provide support to clients. This includes advocating with the internal support teams to address issues within SLAs.

· Coordinate, develop, and deliver regular client reviews and updates.

· Ensure legal and compliance requirements are addressed.

· Ensure all contractual obligations are fulfilled.

· Share best practices and learnings to improve internal results.

· Perform other duties and/or special projects as assigned.

· Continually promote and apply ClarityPay values; be a role model of trust and integrity.

Qualifications:

· Curious, energetic, positive, solution-oriented, collaborative, trusted.

- 5+ years of experience in point-of-sale financing, BNPL, private label credit cards, co-brand credit cards, or other partner lending businesses.

- Strong data analysis skills.

- Experience preparing presentations such as client business reviews.

- Exceptional communication and executive presentation skills.

- Financial acumen, preferably with knowledge of lending products, economics, and key performance drivers.

- Comfortable leveraging AI tools and emerging technologies to improve productivity, analysis, and decision-making.

- Able to work independently following established guidelines and have

- Demonstrated success in early-stage or high-growth environments, helping shape strategy and product while collaborating across teams to solve complex challenges.

- Able to travel up to 20% of the time.

- Strong PowerPoint, Excel, and Word skills.

What We Offer:

· Competitive fixed and variable compensation package.

· Comprehensive benefits (medical, dental, vision).

· Collaborative office culture with a strong focus on clients and their customers.

· Opportunities to grow, lead, and shape the future of consumer finance.

· 401k program.

Role Details

· New York City

· This role will report to the SVP of Client Success.

Ready to redefine point-of-sale financing with us? Apply today and join a passionate team committed to making financial clarity a reality.

ClarityPay is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, age, disability, veteran status, marital status, or any other legally protected status.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ClarityPay's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ClarityPay's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ClarityPay's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.