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Open nowPosted today

デジタルアカウントマネージャー (Digital Account Manager)

Clarivate126 open roles

Where
Japan - Tokyo
Work mode
Hybrid
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Your applicationOpen nowデジタルアカウントマネージャー (Digital Account Manager)Clarivate · Japan - Tokyo

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The clock on this job

Early applications get read.

13.9% of postings close within 7 days. Measured by our own scanner across the market. Clarivate postings stay open a median of 52 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.9%7 days
  4. 22.4%14 days
  5. 38.1%30 days
  6. 59.0%60 days
This job: posted today

Clarivate median: 52 days open

The posting

職務内容

Clarivateは、イノベーションとコラボレーションを大切にするグローバルリーダーです。社員一人ひとりが仕事面でもプライベートでも充実し、成長できる環境づくりに取り組んでいます。柔軟なハイブリッドワークモデルを通じて、優れたワークライフバランスを重視し、仕事と生活の調和を保ちながら最大限の力を発揮できる働き方を推進しています。東京オフィスは18階に位置し、素晴らしい眺望とともに、創造性やチームワークを育む快適な職場環境を提供しています。社員の成長と貢献を大切にする、多様性に富んだ先進的な組織の一員として、私たちとともに未来を創っていきませんか。

現在、日本のDigital Salesチームにて、Digital Account Managerを募集しています。本ポジションでは、中小規模のお客様のポートフォリオを担当し、継続的なデジタルコミュニケーションを通じて強固な関係を構築するとともに、顧客満足度の向上、既存顧客の維持、売上成長につながるアカウントプランの策定・推進を担当いただきます。

電話、ウェビナー、オンラインデモなどのデジタルチャネルを活用し、お客様との関係構築やビジネス拡大に取り組むことが好きな、顧客志向の営業経験をお持ちの方に最適なポジションです。お客様や社内チームと密に連携しながら、新たなビジネス機会を見つけ、お客様のニーズに最適なClarivateの製品・サービスをご提案いただきます。

応募要件（経験・学歴・スキルなど）

  • 学士号、または同等の実務経験をお持ちの方
  • アカウントマネジメント、インサイドセールス、デジタルセールス、または顧客対応を伴う営業職で5年以上の関連経験をお持ちの方
  • 顧客との関係構築・管理、および売上目標の達成に取り組んだ実績をお持ちの方
  • 優れたコミュニケーション力およびプレゼンテーションスキルを持ち、デジタルチャネルを通じて効果的にお客様と関係を構築できる方
  • 複数の顧客アカウントを管理し、正確な情報管理を行いながら、社内関係者と効果的に連携できる方

以下の経験・スキルがあれば尚歓迎

  • ソフトウェア、データ、情報サービス、その他サブスクリプション型ソリューションの営業経験
  • SalesforceなどのCRMツールの使用経験があり、営業パイプラインや売上予測のデータを正確に管理できる方
  • ウェビナー、オンラインプレゼンテーション、オンラインでの製品デモの実施経験
  • 既存顧客に対するアップセルやクロスセルの機会を特定し、ビジネス拡大につなげた経験
  • Clarivateの製品・サービス、または当社がサービスを提供する市場や顧客に関する知識

主な業務内容

  • 営業目標の達成に向けて、設定された目標を達成するとともに、アップセルの機会を創出する
  • 継続的なコミュニケーションを通じて、正確な売上予測をマネジメントへ報告する
  • 電話、ウェビナー、その他のデジタルセールスチャネルを活用し、中小規模のお客様や見込み顧客と効果的なコミュニケーションを行い、所定の営業サイクルおよびプロセスに沿って営業活動を進める
  • Clarivateの製品・サービスに関する知識を継続的に深め、お客様に最適なソリューションを効果的に提案する
  • ウェビナーやオンラインデモを積極的に実施し、顧客、製品、営業活動から得た情報や知見をチーム内で共有する
  • Sales Managementが設定するオンラインミーティング件数を維持し、継続的な顧客エンゲージメントと営業活動の生産性を確保する
  • 既存顧客組織内で新たなターゲットとなる部門や担当者を特定し、ビジネス拡大の機会を創出する

チームについて

日本のDigital Salesチームの一員として、Sales、Customer Success、Product、Marketingなど、さまざまな部門のメンバーと連携して業務を進めていただきます。チームでは、効果的なデジタルコミュニケーションを通じてお客様との強固な関係を構築し、アカウントの成長を支援するとともに、一貫した質の高い顧客体験を提供することを重視しています。

Clarivateでは、採用、報酬、昇進、研修、その他の雇用条件および待遇において、すべての人に平等な雇用機会を提供することに取り組んでいます。また、すべての事業拠点において、差別禁止に関する適用法令および規制を遵守しています。

勤務時間

本ポジションは週35時間勤務のフルタイムポジションで、主に日本の通常の勤務時間帯での勤務となります。東京を拠点としたハイブリッド勤務を採用しており、お客様やビジネス上のニーズに応じて柔軟に対応いただく場合があります。

Job Description

Clarivate is a global leader committed to innovation and collaboration, offering an environment where you can thrive both professionally and personally. We prioritize excellent work-life balance through a flexible hybrid work model, empowering you to work effectively while maintaining harmony in your life. Our Tokyo office, located on the 18th floor, provides breathtaking views of the city, creating an inspiring space for creativity and teamwork. Join a diverse, forward-thinking organization that values your growth and contributions as we shape the future together.

We are looking for a Digital Account Manager to join our Digital Sales team in Japan. In this role, you will manage a portfolio of small to medium-sized customers, build strong relationships through consistent digital engagement, and coordinate account plans that support customer satisfaction, retention, and revenue growth.

This is an excellent opportunity for a customer-focused sales professional who enjoys developing accounts through phone calls, webinars, online demonstrations, and other digital channels. You will work closely with customers and internal teams to identify new opportunities and connect customers with the Clarivate products and services that best meet their needs.

About You – experience, education, skills, and accomplishments

  • Bachelor’s degree or equivalent relevant professional experience.
  • At least 5 years of relevant experience in account management, inside sales, digital sales, or a customer-facing commercial role.
  • Demonstrated ability to manage customer relationships and achieve sales or revenue targets.
  • Strong communication and presentation skills, with the ability to engage customers effectively through digital channels.
  • Ability to manage multiple accounts, maintain accurate records, and collaborate effectively with internal stakeholders.

It would be great if you are . . .

  • Experienced in selling software, data, information services, or other subscription-based solutions.
  • Familiar with customer relationship management tools such as Salesforce and comfortable maintaining accurate pipeline and forecasting data.
  • Confident delivering webinars, virtual presentations, or online product demonstrations.
  • Experienced in identifying upsell and cross-sell opportunities within existing customer accounts.
  • Knowledgeable about Clarivate products, services, or the markets and customers we serve.

What will you be doing in this role?

  • Achieve sales goals by meeting targets and identifying opportunities for upselling.
  • Provide accurate sales forecasts to management through consistent communication.
  • Collaborate effectively with small-scale customers and leads through phone calls, webinars and other digital sales channels, adhering to the established sales cycle and processes.
  • Continuously build knowledge of Clarivate products and services to effectively position our solutions.
  • Actively engage in webinars and online demos, sharing insights on customers, products, and sales with the broader team.
  • Maintain remote meeting volumes as established by Sales Management to ensure consistent engagement and productivity.
  • Identify and target potential roles within existing customers to expand business opportunities.

About the Team

You will be part of the Digital Sales team in Japan, working closely with colleagues across Sales, Customer Success, Product, Marketing, and other functions. The team focuses on building strong customer relationships through effective digital engagement, supporting account growth, and delivering a consistent customer experience.

At Clarivate, we are committed to providing equal employment opportunities for all people with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Hours of Work

This is a full-time position with a 35-hour work week, primarily working core business hours in Japan. The role follows a hybrid working model based in Tokyo, with flexibility to adjust to customer and business needs as required.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

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