The posting
Hours Contract 32 per week Job Overview: Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achievedDeputising Store Manager absence when required. Responsibilities • Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators • Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and related key performance indicators. • Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop. • Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations • Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience • Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales • Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store • Provide regular feedback to the team to motivate and engage to improve performance where required. • Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues • Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager Qualifications/Experience • Good retail experience including in a management role, leading a team • Strong coaching skills • Effective communicator who can provide clarity to individuals or teams on what is required of them and why • Ability to inspire and motivate a store team through injecting pride, passion and energy into creating a positive working environment. • Proficient in supporting people-processes and team development • Good experience in delivering and exceeding sales and targets • Proactive with good organisation skills to initiate completion of tasks without direction or supervision • Good commercial skills • IT proficient with the ability to use a range of systems to manage in store activity • Good knowledge of and experience in Visual Merchandising • Proficiency in English needed for roles outside the UK and RoI



