The posting
Job Overview The Data Assistant plays an important role in supporting Wholesale Operations through the accurate maintenance of business data, production of reporting, management of product information and administration of customer requirements. Working closely with Wholesale Sales, Customer Operations, Supply Chain and external customers, the role supports the delivery of accurate reporting, high-quality product data and efficient operational processes. The Data Assistant helps ensure customers have the information they need to successfully trade Clarks products across a variety of channels and platforms.
Responsibilities Reporting & Data Management • Produce and distribute routine daily, weekly and monthly reports. • Maintain reporting templates, trackers and dashboards. • Compile information from multiple systems to support business reporting requirements. • Input, update and maintain customer, product, pricing and operational data within relevant systems. • Perform data validation checks to ensure information is accurate, complete and up to date. • Identify and escalate data discrepancies, errors or system issues as required.
Product Data & Customer Portal Management • Support the preparation, validation and distribution of product data, imagery, pricing and product attributes to customers and business partners. • Upload and maintain product information across customer portals, partner systems, dropship platforms and other trading channels. • Coordinate the collection and formatting of product information to meet customer requirements and launch timelines. • Monitor customer portals and submissions, resolving data errors and update requests where appropriate. • Support seasonal product launches by ensuring product information is complete, accurate and available on time. • Maintain records of customer-specific data requirements, templates and submission schedules. • Work closely with internal stakeholders to ensure consistency and accuracy of product information across all channels.
Operational Support • Support customer onboarding and account setup activities. • Maintain customer master data, trading terms, contracts and operational records. • Assist with administration relating to returns, recalls, credits and other operational activities. • Support the preparation and distribution of information required by customers and internal teams. • Ensure accurate filing and maintenance of operational documentation.
Stakeholder Support • Respond to routine requests for data, reporting and product information. • Build effective working relationships with internal teams and external customers. • Provide administrative support to Wholesale Operations activities. • Support colleagues in accessing and understanding standard reports and business information.
Continuous Improvement • Identify opportunities to improve data accuracy and administrative efficiency. • Support implementation of reporting and process improvements. • Assist with testing and validation activities for new reports, systems and processes. • Follow documented procedures and contribute ideas to simplify ways of working.
Qualifications Essential
Experience in an administrative, operational support or data-focused role. Good Microsoft Excel skills and confidence working with data. Strong attention to detail and commitment to accuracy. Good organisational and planning skills. Ability to manage multiple activities and deliver to deadlines. Strong communication and interpersonal skills. Comfortable working across multiple systems and databases.
Desirable
Experience within Wholesale, Retail, Customer Operations or Supply Chain environments. Experience maintaining product information or customer data. Familiarity with customer portals, marketplace platforms or Product Information Management (PIM) systems. Experience using SAP or equivalent ERP systems. Exposure to reporting tools such as Power BI.
