The posting
Summary: The Materials Test Technician is responsible for conducting functional testing (e.g., audio, connections, operating system [OS]) and cosmetic inspections (e.g., physical damage or defects). This may include disassembly, detailed examination, and analysis of potential manufacturing defects. The role is detail-oriented and adaptable to pivot as business priorities shift.
What This Role Does:
Performs and documents comprehensive quality inspections and functional testing of returned phones to identify cosmetic and functional issues, verify that all features meet Equivalent to New (ETN) standards before refurbishment, and identify, record, and escalate defects, discrepancies, and potential quality issues. Grades all returned company assets for refurbishment or e-waste based on cosmetic and functional condition. Assists with reverse engineering of returned phones to identify and report defects or bugs. Communicates findings clearly with Engineering, Product Development, and Management. Ensures Return Merchandise Authorization (RMA) cases meet triage requirements before processing support requests. Presents findings, bug reports, system issues, and process improvement suggestions to management. Monitors for unusual account or device activity and escalates as necessary. Collaborates with cross-functional teams to quickly identify and resolve issues that impact device triage or customer support. Responds promptly to management requests while maintaining ongoing responsibilities. Assists with cross-functional warehouse responsibilities from time to time as assigned by management. Performs other duties as assigned.
What You Will Bring:
A high school diploma or equivalent is required. A minimum of two (2) years of hands-on experience with mobile devices (e.g., smartphones, tablets) is required. Familiarity with Windows OS and iOS environments. Ability to learn and apply new programs and software with general instruction, demonstrating adaptability and accuracy in use. Basic understanding of warehouse operations and sanitation standards that ensure a safe, organized, and compliant work environment. Ability to work independently, manage time effectively, and prioritize multiple tasks. Ability to guide and support others through collaboration, including assisting teammates and contributing to shared processes, to foster a high-quality, team-oriented environment that drives results. Excellent verbal and written communication, presentation, and problem-solving skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. Reliable and predictable attendance. Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. Willingness and ability to work flexible hours, which may include overtime hours as needed. Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).
Physical Demands: In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.
Employees may experience the following physical demands for extended periods of time:
Sitting, standing, and walking (95-100%). Keyboarding (50-70%). Viewing computer monitor, tablet, and cell phone requiring close vision (90-100%). Frequently bend, crouch, reach, twist and grasp. Lift or move boxes weighing up to 50 pounds with assistance and/or the use of a pallet jack, forklift, or other warehouse equipment. Appropriate personal protective equipment (PPE), including closed-toe shoes, must be worn.
Work Environment: Warehouse: Work environment is primarily within the company warehouse, indoors, with some variation in temperature and occasional exposure to outdoor weather conditions.
