The posting
Summary: The Sr. Business Architecture Manager serves as a hands-on architect and people leader. The role directly manages a team of Process and Business Architecture resources while contributing to solution design, capability mapping, process flows, and architecture deliverables. The role works closely with senior business and technology stakeholders to shape business capability roadmaps, define target operating models, and ensure alignment between strategy and execution. The role applies deep expertise in business architecture to drive measurable outcomes, foster adoption, and influence across the enterprise.
What This Role Does: Leadership & Team Management
Leads key analysis and optimization efforts to define current and future states and enhance efficiency and customer experience. Manages, coaches, and develops a team of Business and Process Architects. Assigns priorities, reviews deliverables, and ensures architectural quality, consistency, and strategic alignment. Collaborates with enterprise and solution architects to integrate business architecture into enterprise-wide strategies. Strengthens team capability and workforce continuity through onboarding, engagement, succession planning, and recruitment while fostering a diverse and highly skilled team.
Hands-On Architecture Work
Creates and maintains business architecture artifacts such as capability maps, value stream design, process modeling, and operating models. Partners with solution and technical architects to ensure seamless integration between business and technology solutions. Identifies and eliminates redundancies to streamline processes and improve cross-domain efficiency.
AI Innovation
Architects and orchestrates business capabilities that integrate intelligent automation, generative AI, and decision intelligence to optimize end-to-end business workflows. Defines target-state architectures that fuse business process models with cognitive and autonomous system layers, ensuring alignment between enterprise strategy and AI innovation.
Business Strategy & Alignment
Translates business strategy into actionable capabilities and operating models. Aligns architecture initiatives with enterprise transformation and digital modernization goals. Partners with business leaders to ensure architecture initiatives support measurable business outcomes such as revenue growth, customer satisfaction, and operational efficiency.
Stakeholder Engagement
Engages stakeholders through workshops and presentations to drive alignment and adoption. Supports change management by ensuring stakeholders understand, embrace, and adopt target operating models. Clearly communicates architectural insights, trade-offs, and recommendations in business-friendly terms.
Innovation & Digital Enablement
Promotes innovation by evaluating emerging trends and recommends pilot initiatives that enhance customer experience and operational performance. Partners with data and digital teams to ensure business architecture supports analytics, AI/ML, and integration strategies. Performs other duties as assigned.
What You Will Bring:
A bachelor’s degree in computer science, engineering, or a related field is required; a master’s degree is preferred. Equivalent combinations of education and relevant experience may be considered. A minimum of seven (7) years of experience in business or enterprise architecture roles with strong delivery experience is required; 10 years is preferred. A minimum of three (3) years of experience managing or leading architects or architecture teams is required. This includes accountability for performance, development, and delivery of results aligned with organizational objectives. Proficient in flowcharting, diagramming, and process flows using tools such as Lucid, Nintex, and Visio. Strong capability in business architecture methods, including capability maps, process flows, value streams, and operating models. Proven expertise in business architecture and intelligent automation, including hands-on experience with BPM, process mining, robotic process automation (RPA), and AI/ML-driven workflow orchestration. Strong understanding of Agentic AI concepts and ecosystems, including autonomous agents, multi-agent systems, AI orchestration frameworks, and real-world use cases in enterprise operations. Proven ability to be hands-on in capturing and formalizing business capabilities, conducting business impact analysis and capability assessments/modeling, and defining solutions. Experience in applying capability-based planning methods and practices within a large organization. Excellent facilitation, communication, and stakeholder management skills. Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes. Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals. Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies. Strong analytical, planning, and budgeting skills. Excellent verbal and written communication, presentation, and problem-solving skills. Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes. Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment. Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality. Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel. Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).
Preferred:
Relevant certifications (CBA, BAP, TOGAF, etc.). Industry experience in telecom, call centers, or customer engagement platforms. TOGAF, BIZBOK, or other relevant architecture certifications. Understanding modern cloud, data, and integration strategies. Experience designing AI-enabled operating models. Experience with Telecom/Call Platform, CRM (Salesforce or similar), ERP architecture.
Physical Demands: In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.
Employees may experience the following physical demands for extended periods of time:
Sitting, standing, and walking (95-100%) Keyboarding (70-90%) Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)
Work Environment: 100% Remote with Travel: Primarily works indoors from a home office or at customer, vendor, or business locations. Approximately 10% travel is required and may include driving, overnight stays, out-of-state trips, and exposure to varying weather conditions.
