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Open nowPosted 2 days agoWe saw it 96 min after it went up

Customer Success Manager

Clera315 open roles

Where
Cologne
Work mode
On site
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Your applicationOpen nowCustomer Success ManagerClera · Cologne

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Clera's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 6 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: posted 2 days ago

Clera median: 6 days open

The posting

ABOUT THE ROLE

Join a customer success team at an AI-powered retail technology company, supporting small and mid-sized retail and e-commerce clients. You will help customers get value from AI-powered shopping tools, while growing into ownership of a larger portfolio and key relationships.

WHAT YOU'LL DO

- Respond to client questions by email and in meetings with a friendly, solutions-focused approach.

- Help clients use the platform effectively and configure and maintain their settings in the product backend.

- Adapt guidance to clients with different levels of technical expertise.

- Share structured customer feedback and product improvement ideas with the Product team.

- Support Sales Managers with product capability reviews and scoping potential upsell proposals.

- Monitor account health, identify expansion opportunities, and gradually take ownership of larger projects and client relationships.

WHAT WE'RE LOOKING FOR

- A completed bachelor's or master's degree in business, business informatics, industrial engineering, or a related field.

- Professional experience in a client-facing support role; 0 to 2 years of experience is suitable. SaaS or technology experience is a plus.

- Experience using Google Workspace, Slack, and HubSpot, with the ability to learn project management tools such as Linear.

- Experience with AI tools such as Claude and Gemini, including prompting, and an interest in digital products and backend systems.

- Native-level German and strong written and spoken English. Additional languages are a plus.

- A customer-focused, patient, adaptable approach, with clear communication and the ability to work in a structured, self-directed way.

COMPENSATION & BENEFITS

Visa sponsorship is not available.

LOCATION

Hybrid in Cologne, North Rhine-Westphalia, Germany. Remote work within Germany is also possible.

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