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Open nowPosted 6 hours ago

Guest Operations Associate

Clera277 open roles

Pay
€40,000 – €45,000 a year
Where
Berlin
Work mode
On site
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Your applicationOpen nowGuest Operations AssociateClera · Berlin

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Clera's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 6 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 6 hours ago

Clera median: 6 days open

The posting

ABOUT THE ROLE

Join an early-stage hospitality technology team expanding across Europe. You will manage guest operations and help turn real-world experience into clear, scalable processes.

WHAT YOU'LL DO

- Support guests throughout their journey, from booking inquiries through check-out, making informed decisions with AI support.

- Coordinate tasks and priorities across remote teams, customers, and external service providers.

- Identify recurring issues, process inefficiencies, and opportunities for automation.

- Build and improve operational processes based on guest cases and day-to-day learnings.

WHAT WE'RE LOOKING FOR

- Native German proficiency and English proficiency at C1 level or higher.

- A completed university degree in business administration, communications, economics, or a related field.

- Experience in guest operations, customer service, hospitality operations, short-term rentals, or property operations, including handling guest inquiries, bookings, check-ins, or check-outs.

- Experience coordinating multiple stakeholders and managing operational priorities under time pressure.

- A structured, analytical approach, sound independent judgment, and strong communication skills.

- Experience recognizing process improvement or automation opportunities across recurring workflows.

COMPENSATION & BENEFITS

Salary: €40,000 to €45,000 annually. Visa sponsorship is not available.

LOCATION

On-site in Berlin, Germany.

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3×

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