Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 11 hours ago

Head of Customer Success

Clera259 open roles

Where
San Francisco
Work mode
On site
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead of Customer SuccessClera · San Francisco

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Clera's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 3 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 11 hours ago

Clera median: 3 days open

The posting

ABOUT THE ROLE

This is a senior, hands-on leadership role at a B2B SaaS startup where you will own the entire customer experience end-to-end, from onboarding through renewal and expansion. You will work closely with the founding team to shape product direction while building the systems, playbooks, and team that will scale the Customer Success function. The role is equally strategic and operational, meaning you will be in direct customer conversations every day while also designing the infrastructure that supports long-term growth.

WHAT YOU'LL DO

- Own the long-term health of the customer base, driving renewals, retention, and account expansion.

- Build ROI-driven business cases, identify upsell opportunities, and guide customers toward growing their investment over time.

- Lead business reviews, understand evolving customer goals, proactively identify risks, and build trusted relationships with key stakeholders.

- Design scalable playbooks, metrics, and operating rhythms that form the foundation of Customer Success as the company grows.

- Personally manage onboarding, renewals, expansion, and customer advocacy while building out the team and function.

- Develop scalable approaches to customer health monitoring, reporting, and account planning.

- Partner with Product and Engineering to help customers navigate technical challenges and drive resolution.

- Analyze data and metrics to identify trends, track customer health, and surface insights for continuous improvement.

WHAT WE'RE LOOKING FOR

- 5 or more years of experience in Customer Success, Account Management, Revenue Operations, or a related customer-facing role at an early-stage startup.

- Proven track record building Customer Success functions from scratch at B2B SaaS companies, including the processes and workflows the function operates on.

- Experience owning renewals and customer retention metrics with strong commercial judgment.

- Demonstrated ability to identify and execute expansion opportunities across a customer base.

- Skilled at managing complex customer relationships and executive stakeholders.

- Operational expertise with a track record of improving processes and building scalable systems.

- Strong analytical skills to track customer health and drive data-informed decisions.

- High ownership mindset with comfort working in ambiguity and solving problems independently.

COMPENSATION & BENEFITS

Base salary range: $170,000 to $220,000 USD annually. Visa sponsorship is not available for this role.

LOCATION

Hybrid, with 3 days per week in-person in San Francisco, CA.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Clera's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Clera's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Clera's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.