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Open nowPosted 22 hours agoWe saw it 98 min after it went up

Head of Customer Success

Clera286 open roles

Where
San Francisco
Work mode
On site
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Your applicationOpen nowHead of Customer SuccessClera · San Francisco

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

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The clock on this job

Early applications get read.

10.1% of postings close within 7 days. Measured by our own scanner across the market. Clera postings stay open a median of 5 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.0%3 days
  3. 10.1%7 days
  4. 15.8%14 days
  5. 34.0%30 days
This job: posted 22 hours ago

Clera median: 5 days open

The posting

ABOUT THE ROLE

As Head of Customer Success, you will own customer outcomes, retention, and expansion at an early-stage B2B SaaS company. This hands-on leadership role combines direct customer work with building the processes and systems needed to grow the Customer Success function.

WHAT YOU'LL DO

- Drive customer health, renewals, retention, and account expansion.

- Build ROI-focused business cases, identify expansion opportunities, and help customers grow the value they receive.

- Lead business reviews, understand customer goals, and build trusted relationships with key stakeholders.

- Create scalable onboarding, account planning, customer health, reporting, and renewal processes.

- Manage customer relationships directly while developing the Customer Success team and function over time.

- Partner with Product and Engineering to resolve technical challenges and improve customer outcomes.

- Analyze customer data and metrics to identify trends and improve processes.

WHAT WE'RE LOOKING FOR

- At least 5 years of experience in Customer Success, Account Management, Revenue Operations, or a related customer-facing role, preferably in an early-stage startup.

- Experience building Customer Success processes and workflows at an early-stage B2B SaaS company.

- A track record owning renewals and customer retention metrics, with sound commercial judgment and experience executing expansion opportunities.

- Experience managing complex customer relationships, executive stakeholders, and customer business reviews.

- Strong analytical and operational skills, including building scalable systems and using customer health data to guide decisions.

- Comfort working hands-on in a small, high-accountability team and moving between customer conversations and detailed analysis.

COMPENSATION & BENEFITS

Base salary range: $170,000 to $220,000 annually. Visa sponsorship is not available.

LOCATION

Hybrid in San Francisco, California, with in-office work three days per week on Monday, Wednesday, and Friday.

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