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ANALISTA DE SAC JR

CLESS COMERCIO DE COSMETICOS S.A.

Where
Barueri, SP, Brasil
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Your applicationOpen nowANALISTA DE SAC JRCLESS COMERCIO DE COSMETICOS S.A. · Barueri, SP, Brasil
  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CLESS COMERCIO DE COSMETICOS S.A.'s own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.8%30 days
  6. 59.1%60 days
This job: posted today

The posting

Garantir um atendimento de excelência aos consumidores, assegurando o registro, análise e tratamento das manifestações recebidas por meio dos diversos canais de atendimento. Gerenciar a reputação da empresa em plataformas digitais, como Reclame Aqui, apoiar a implementação e evolução das estratégias de CRM, gerar indicadores gerenciais e contribuir para a melhoria contínua da experiência do cliente, dos produtos e dos processos internos.

Realizar atendimento aos consumidores por telefone, e-mail, WhatsApp, redes sociais e demais canais oficiais da empresa.

Registrar, classificar e acompanhar todas as manifestações dos consumidores no sistema de atendimento.

Gerenciar e responder às manifestações registradas na plataforma Reclame Aqui, garantindo qualidade, cordialidade e cumprimento dos prazos estabelecidos.

Monitorar a reputação da empresa nos canais digitais e identificar oportunidades de melhoria na experiência do consumidor.

Analisar reclamações, dúvidas, sugestões e elogios, identificando causas e propondo ações de melhoria.

Interagir com as áreas internas para investigação e resolução das ocorrências registradas pelos consumidores.

Acompanhar o fluxo completo das reclamações até sua conclusão, garantindo retorno ao consumidor dentro dos prazos estabelecidos.

· Solicitar coleta de produtos para análise sempre que necessário.

Acompanhar análises técnicas relacionadas às reclamações de consumidores.

Elaborar relatórios gerenciais e indicadores de desempenho do SAC e do Reclame Aqui.

Monitorar indicadores de atendimento, satisfação do cliente e desempenho operacional, propondo ações para melhoria contínua.

Identificar tendências, reincidências e oportunidades de melhoria relacionadas aos produtos, processos e atendimento ao consumidor.

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  1. A CV for this posting

    Written against CLESS COMERCIO DE COSMETICOS S.A.'s own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.
  3. We apply on CLESS COMERCIO DE COSMETICOS S.A.'s form

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    An application in CV Rocket: every answer filled in on the employer's form.
  4. Every reply, sorted

    CLESS COMERCIO DE COSMETICOS S.A.'s answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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Before you press

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