The posting
At Click Learning we are passionate about using technology in education to pursue outcomes based interventions that can meaningfully impact learners in South Africa. We deploy online literacy and numeracy programmes, within underprivileged primary schools across South Africa, to build learners’ foundations as well as recognise learning gaps and provide them with relevant catch up learning content. Programmes offer young learners the opportunity to work at their own pace through fun and enjoyable activities while navigating their learning journey by means of technology. Whilst addressing the literacy and numeracy crisis, Click also equips learners with the technological skills required for future success.
The Programme Lead will oversee and manage the operations of a cohort of existing schools. This includes the drive of usage results, rollover facilitation, facilitator management, timetable support, implementation management, quality control, funding commitment negotiations and district relationships.
What you'll do?
1. School Relations
Programme Implementation and School Relations Management
- Analyse weekly usage in order to drive usage and ensure targets are met
- Weekly review of implementation pillars to identify where the problems are and where support is needed
- Work with Helpdesk staff and other delivery teams to solve tickets
- Conduct site visits where necessary and solve problems
- Work with Principals and delivery teams to optimise implementation
- Use negotiations skills to relay funding requirements to Principals in line with the School Support Guidelines
- Ensure payments are followed up and status reported on
- If security is breached at a school, report immediately and visit school to gather information. Work with Principal to come to speedy resolution of any repairs, upgrades or replacements
- Status reporting via weekly, monthly or termly reports where necessary
- Annually, prepare for the rollover meetings and conduct meetings with each school to facilitate the best implementation
2. Facilitator Management
- Ensure onboarding and offboarding are actioned timeously.
- Communicate and follow up on onboarding requirements with principals.
- Lead weekly team meetings and motivate facilitators.
- Plan and implement facilitator motivational strategies.
- Address facilitator-related issues promptly and professionally.
- Review termly facilitator KPIs and manage performance.
- Identify performance or conduct concerns and, where necessary, initiate progressive discipline or performance improvement processes.
- Manage facilitator leave.
3. Facilitator Training and Development
- Identify facilitator training needs through performance data, site visits and implementation observations.
- Plan, lead and facilitate ongoing refresher and ad hoc training for facilitators.
- Deliver targeted training interventions to address identified knowledge, skills and implementation gaps.
- Provide ongoing coaching, mentoring and practical support to strengthen facilitator capability and implementation quality.
- Monitor training participation and assess the effectiveness of training interventions.
- Follow up on the application of training in schools and address any remaining gaps.
4. District Relations
- Build network and keep contact information up to date
- Manage the district relationship
- Provide weekly and monthly and/or termly reports
- Call on district officials for support where needed
5. Quality Control
- Monitor internal dashboards to ensure quality implementation and follow up on all outstanding tickets
- If necessary due to poor performance, conduct lab visits and meetings to ensure implementation pillars are in tack
- Conduct termly relationship visits to schools that are performing well
6. Department
- Foster continuous feedback loops between the school Principal, Facilitators, Helpdesk, Operations, Finance, HR and IT
- Prepare data and commentary as requested
- Attend training sessions across divisions to continuously improve organisational knowledge and the school relations department
- Participate in department-driven or organisational-driven projects
There are skills needed by the organisation that may be identified above and beyond what the role requires. These may be assigned to you as part of your role.
KEY PERFORMANCE METRIC
- The Head of Implementation will conduct a monthly KPI session in which the following metrics will be assessed:
- Annualised Combined Time - target aligned with the weekly active time dosage and targets
- Annualised Time for Literacy - target aligned with the weekly active time dosage targets
- Annualised Time for Numeracy - target aligned with the weekly active time dosage targets
- Quality of Implementation
What we are looking for?
- Minimum tertiary education (Diploma or Degree)
- At least 5-8 years experience with relationship and team management
- Proficient in G-Suite
- Experience with working with data capturing
- Experience in the public educational sector will be advantageous
- Strong planning skills and diary management
- Excellent communication skills both verbal and written
Our ideal candidate brings the following attributes
- The successful candidate should have the following attributes:
- An individual who is able to build solid relationships and communicate effectively with various stakeholders
- Has a desire to learn and continuously improve on his/her organisational knowledge and skills
- Is organised with the ability to multitask in a high pressure work environment
- An individual that takes the initiative to solve problems with speed and efficiency
- A team player who is approachable
- Has great attention to detail
- Is positive and patient
- Strong affinity and attention to process
- Enthusiastic about E-learning
- Valid driver’s licence and own car – willingness to travel to rural areas and townships
PACKAGE
Salary Inclusive of the following benefits
- 5% Pension Fund Contribution - Employer
- Death and Disability Funds – Employer
- LTE Data for work
- Annual leave: 20 days
