Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 12 hours ago

Manager, Technical Account Management

ClickUp48 open roles

Where
Australia
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowManager, Technical Account ManagementClickUp · Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ClickUp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.8% of postings close within 7 days. Measured by our own scanner across the market. ClickUp postings stay open a median of 53 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.8%7 days
  4. 20.6%14 days
  5. 35.6%30 days
  6. 58.4%60 days
This job: posted 12 hours ago

ClickUp median: 53 days open

The posting

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

ABOUT THE ROLE

We’re looking for an experienced Manager to lead and develop our team of Technical Account Managers (TAMs).

You’ll combine people leadership, technical judgment, and commercial accountability to improve adoption, retention, and growth across your team’s portfolio. You’ll coach TAMs on customer strategy and solution delivery, step into complex customer situations, and build the operating practices that help the team scale.

In addition, you'll work closely with our Partner Ecosystem to extend delivery capacity and customer impact. You’ll establish clear ownership across ClickUp, partners, and customers, enabling effective handoffs and consistent delivery quality.

You’ll own your team’s performance while improving how the broader TAM organization works through reusable playbooks and strong partnerships with Sales, Product, Support, CX Operations, and the Partner Ecosystem.

This is a hands-on leadership role built for those with a player/coach mindset.

WHAT YOU’LL DO

LEAD AND DEVELOP A HIGH-PERFORMING TEAM

- Hire, coach, and develop TAMs, setting clear expectations for customer outcomes, technical delivery, and professional growth.

- Run effective coaching, performance, and career-development conversations, building accountability and a strong pipeline of future leaders.

- Coach TAMs on consultative discovery, solution design, executive engagement, and connecting platform adoption to business value.

- Plan team capacity and account coverage, using the Partner Ecosystem to extend capability and capacity while balancing customer needs, delivery commitments, and sustainable workloads.

OWN PORTFOLIO PERFORMANCE

- Own team-level retention, renewal readiness, and expansion outcomes in partnership with Sales, account teams, and relevant partners.

- Use account health, adoption, engagement, and commercial signals to prioritize work, identify risk early, and drive action.

- Maintain a clear, evidence-based view of renewal risk and growth opportunities, incorporating partner insights and ensuring forecasts reflect current customer conditions.

- Lead escalations and recovery plans for complex or high-risk accounts, aligning ClickUp teams, partners, and customer stakeholders around clear owners and next steps.

- Ensure customer engagements produce measurable outcomes, not just completed activities.

SCALE CONSISTENT HIGH-QUALITY DELIVERY

- Establish and improve operating rhythms, playbooks, and quality standards across onboarding, ongoing engagement, technical delivery, and account planning.

- Define clear responsibilities, handoffs, and escalation paths for ClickUp-led, partner-led, and jointly delivered engagements.

- Use team, partner delivery, and customer data to identify performance gaps, guide coaching, and improve delivery efficiency.

- Balance utilization, capacity, and delivery quality where services commitments apply.

- Turn successful approaches into reusable practices that improve execution across the TAM organization and Partner Ecosystem.

ADVANCE TECHNICAL AND AI CAPABILITY

- Build the team’s capability in workflow design, automation, integrations, and ClickUp AI and Agents.

- Coach TAMs to translate customer business needs into practical, scalable solutions, including agentic workflows and intelligent, task-oriented systems.

- Guide the design, prompting, testing, and refinement of AI Agents, with clear success measures, appropriate human oversight, and reliable customer outcomes.

- Embed AI and automation into internal delivery practices to improve efficiency without compromising quality or customer trust.

- Work with partner teams to align technical approaches and strengthen AI delivery capability across the Partner Ecosystem.

- Translate recurring customer and partner needs and technical blockers into actionable feedback for Product and Engineering.

DRIVE PARTNER-FIRST AND CROSS-FUNCTIONAL IMPACT

- Partner with Sales, Services, Support, Product, CX Operations, and the Partner Ecosystem to align customer strategy, ownership, and execution.

- Identify opportunities for partner-led delivery and specialist expertise, engaging partners early in account and delivery planning.

- Maintain accountability for customer outcomes across partner-supported engagements, addressing gaps in ownership, delivery quality, or communication.

- Lead initiatives that improve customer outcomes and team effectiveness across the TAM organization and Partner Ecosystem.

- Bring clear recommendations to leadership on portfolio trends, capacity, partner delivery dependencies, and improvement opportunities.

WHAT YOU’LL BRING

- 5+ years in Technical Account Management, Professional Services, Consulting, Customer Success, or a related technical delivery function, with at least 3 years managing high-performing customer-facing or delivery teams in a SaaS environment.

- A proven track record of delivering complex SaaS or technology engagements for SMB, mid-market and enterprise customers, with measurable adoption, retention, or growth outcomes.

- Deep understanding of agentic workflows and AI Agent prompting, with experience designing or guiding the implementation of intelligent, task-oriented systems.

- Practical judgment in evaluating AI output, refining prompts and workflows, and establishing appropriate human review and quality controls.

- Strong technical fluency across configurable SaaS platforms, workflow design, automation, and integrations, with the ability to coach solution decisions.

- Experience working with implementation, consulting, and technology partners, establishing clear ownership and maintaining delivery quality across shared engagements.

- Strong commercial judgment, including renewal planning, risk assessment, forecasting, and expansion identification.

- Experience managing multiple concurrent engagements, customers, partners, and stakeholders in a fast-paced environment.

- Exceptional prioritization, an ownership mindset, and the ability to turn data into clear decisions, coaching priorities, and scalable operating improvements.

- Strong communication, stakeholder management, and problem-solving skills, including confidence with executive customers and partner leaders.

- Experience leading cross-functional initiatives with internal teams and the Partner Ecosystem, influencing decisions beyond your direct team.

- The ability to operate at scale, thrive in ambiguity, and create structure in a fast-changing environment.

NICE TO HAVE

- Experience with ClickUp or similar work-management platforms.

- Experience leading distributed teams and supporting customers across different markets/countries.

- Experience building partner enablement, joint delivery playbooks, or partner-first service models.

- Experience spanning both recurring account management and professional services delivery.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice. https://clickup.com/careers-terms/candidate-privacy-notice

If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice https://t333.s.clickup-attachments-stg.com/t333/d9a53ce2-6d2c-48cd-84b1-ed4e525f9613/Philippine%20Data%20Privacy%20Notice_2024.pdf?view=open for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert

ClickUp Talent Acquisition will only initiate contact via an @clickup.com http://clickup.com email or through our official careers portal on clickup.com http://clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to [email protected].

AI Processing Notice

ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at [email protected].

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ClickUp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ClickUp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ClickUp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.