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Open nowPosted yesterday

Assistente de relacionamento ao cliente - Leads - CRC Central

CLINICAS INTELIGENTES REGIONAL MINAS GERAIS PARTICIPACOES S.A.

Where
Divinópolis, MG, Brasil
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Your applicationOpen nowAssistente de relacionamento ao cliente - Leads - CRC CentralCLINICAS INTELIGENTES REGIONAL MINAS GERAIS PARTICIPACOES S.A. · Divinópolis, MG, Brasil

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CLINICAS INTELIGENTES REGIONAL MINAS GERAIS PARTICIPACOES S.A.'s own form.

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The clock on this job

Early applications get read.

12.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.5%3 days
  3. 12.7%7 days
  4. 20.4%14 days
  5. 35.6%30 days
  6. 58.7%60 days
This job: posted yesterday

The posting

Assistente de Relacionamento ao Cliente (CRC Leads) — Clínica

Descrição da vaga

Responsável por atender e acompanhar potenciais pacientes desde o primeiro contato com a clínica até o agendamento e comparecimento à consulta. Atua no relacionamento com leads por telefone, WhatsApp e outros canais, prestando informações com cordialidade, identificando necessidades e contribuindo para uma experiência acolhedora e eficiente.

Responsabilidades

  • Atender e acompanhar leads recebidos pelos canais de comunicação da clínica.
  • Entrar em contato com potenciais pacientes para entender suas necessidades e apresentar os serviços disponíveis.
  • Agendar, confirmar e, quando necessário, reagendar consultas.
  • Realizar follow-up de contatos que ainda não concluíram o agendamento.
  • Registrar interações, informações e etapas do atendimento no sistema ou CRM.
  • Manter comunicação clara, cordial e alinhada às orientações da clínica.
  • Encaminhar dúvidas clínicas ou administrativas às equipes responsáveis, sem oferecer orientações fora de sua atribuição.
  • Acompanhar indicadores de atendimento, conversão e agendamento.
  • Preservar a confidencialidade e o tratamento adequado das informações dos pacientes.

Requisitos

  • Ensino médio completo.
  • Experiência com atendimento ao cliente, vendas consultivas, agendamento ou relacionamento com leads.
  • Boa comunicação verbal e escrita, cordialidade e escuta ativa.
  • Organização e habilidade para acompanhar vários contatos e retornos.
  • Familiaridade com ferramentas de comunicação, planilhas e sistemas de CRM.
  • Disponibilidade para trabalhar presencialmente ou conforme o modelo definido pela clínica.

Diferenciais

  • Experiência em clínicas, consultórios ou serviços de saúde.
  • Conhecimento de sistemas de agendamento e atendimento via WhatsApp.
  • Experiência com metas de conversão, retenção ou satisfação de clientes.
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