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Open nowPosted yesterday

Supervisor(a) de SAC

CLIOMED MEDICINA DO TRABALHO SERVICOS MEDICOS HOSPITALARES LTDA

Where
Itajaí, SC, Brasil
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Your applicationOpen nowSupervisor(a) de SACCLIOMED MEDICINA DO TRABALHO SERVICOS MEDICOS HOSPITALARES LTDA · Itajaí, SC, Brasil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on CLIOMED MEDICINA DO TRABALHO SERVICOS MEDICOS HOSPITALARES LTDA's own form.

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The clock on this job

Early applications get read.

14.0% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 14.0%7 days
  4. 22.5%14 days
  5. 38.3%30 days
  6. 59.0%60 days
This job: posted yesterday

The posting

DESCRIÇÃO DO CARGO

Responsável por supervisionar e desenvolver a equipe de Serviço de Atendimento ao Cliente (SAC), garantindo a qualidade dos atendimentos, a satisfação e a fidelização dos clientes da Cliomed. Atua na gestão dos canais de relacionamento, acompanhamento de indicadores, resolução de demandas e implementação de estratégias para melhorar a experiência do cliente, fortalecer relacionamentos e assegurar a eficiência dos processos de atendimento.

PRINCIPAIS ATIVIDADES

• Supervisionar, orientar e desenvolver a equipe de SAC, acompanhando desempenho e produtividade. • Garantir a qualidade dos atendimentos realizados por telefone, WhatsApp, chat, e-mail e demais canais. • Acompanhar o relacionamento com os clientes, buscando satisfação, fidelização e retenção. • Monitorar indicadores de atendimento, como tempo de resposta, tempo de resolução, volume de chamados e satisfação dos clientes. • Acompanhar reclamações, solicitações e situações críticas, garantindo tratativas adequadas e dentro dos prazos. • Realizar monitorias de qualidade dos atendimentos e fornecer feedbacks à equipe. • Trabalhar em conjunto com as áreas comercial, técnica, operacional e administrativa para solucionar demandas dos clientes. • Identificar situações de insatisfação e possíveis riscos de perda de clientes, propondo ações preventivas. • Padronizar procedimentos, fluxos e orientações de atendimento. • Promover uma cultura de excelência no atendimento e foco na experiência do cliente.

REQUISITOS

• Ensino superior completo ou em andamento em Administração, Gestão Comercial, Gestão de Pessoas ou áreas afins. • Experiência com atendimento ao cliente e supervisão de equipes. • Conhecimento em ferramentas de CRM e sistemas de atendimento. • Boa comunicação, liderança e capacidade de resolução de conflitos. • Capacidade de desenvolver pessoas e gerenciar prioridades.

DESEJÁVEL

• Experiência em supervisão de SAC, Call Center ou Customer Experience. • Vivência com estratégias de fidelização e retenção de clientes. • Conhecimento em indicadores de satisfação, como NPS. • Experiência com monitoria de qualidade e desenvolvimento de equipes. • Experiência em empresas de serviços ou saúde ocupacional (SST).

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