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Open nowPosted 39 days ago

Team Lead - Outbound Calling

Clirnet22 open roles

Where
Kolkata
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Your applicationOpen nowTeam Lead - Outbound CallingClirnet · Kolkata

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The clock on this job

Early applications get read.

11.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.4%3 days
  3. 11.8%7 days
  4. 18.6%14 days
  5. 35.6%30 days
  6. 45.1%60 days
This job: posted 39 days ago

The posting

Key Responsibilities

  • Lead, manage, and monitor the day-to-day performance of the telecalling team. Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets. Monitor calls, follow-ups, conversions, registrations, and overall team productivity. Conduct regular call audits and provide feedback/coaching to improve call quality. Train new team members on calling processes, scripts, CRM usage, and communication standards. Handle escalations and support the team in resolving customer/doctor queries. Prepare and maintain daily/weekly MIS and performance reports.

Required Experience

  • 2–5 years of experience in telecalling/team handling, preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes. Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking. Prior experience managing a team of tele calling is mandatory.

Key Skills

  • Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (Preferred) Excellent verbal communication and interpersonal skills. Target-oriented and result-driven approach. Good convincing, negotiation, and objection-handling skills.
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