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Open nowPosted 81 days ago

Executive Client Services & Founding Operations Lead

Cloaked16 open roles

Pay
$150,000 – $200,000 a year
Where
New York, NY
Work mode
Remote
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Your applicationOpen nowExecutive Client Services & Founding Operations LeadCloaked · New York, NY

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cloaked's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Cloaked postings stay open a median of 50 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 81 days ago

Cloaked median: 50 days open

The posting

ABOUT CLOAKED

Cloaked https://www.cloaked.com/ is a consumer privacy and identity platform on a mission to give people back control of their personal data. We let anyone generate unlimited identities - masked emails, phone numbers, and payment cards - scrub their information off data-broker sites, and shield themselves from spam, scams, and breaches, all from one app. Backed by a $375M Series B, we've protected 10M+ identities and removed 1B+ records from the data brokers who profit off personal information. Now we're building the AI-native future of privacy: autonomous agents that monitor, manage, and defend your digital footprint for you.

ABOUT THE ROLE

You'll be the named security concierge for Cloaked's most sensitive clients — high-net-worth individuals, family offices, and top enterprise executives who've chosen white-glove protection over self-serve. After a client signs, you own their entire journey: guiding them through onboarding and every step of getting fully protected, and staying with them as their trusted point of contact for the life of the relationship.

This is equal parts technical operator and trusted advisor. You'll do real hands-on security work — and you'll do it for principals who expect discretion, calm, and an expert who makes the complex feel handled without ever making them the operator. You are their single point of contact and, functionally, their personal security team.

WHAT YOU'LL DO

Own the client relationship end-to-end

• Serve as the named, dedicated concierge from contract signature onward

• Guide each client through their full onboarding journey and get them confidently up and running

• Lead household and family onboarding

• Coordinate the range of services included in the client's engagement, on their timeline

Keep clients protected over time

• Run the ongoing relationship: regular check-ins and milestone reviews that keep clients protected as their needs evolve

• Be the reachable point of contact during covered hours, with a clean handoff to the broader team otherwise

• Handle on-demand requests and escalations with a calm, ordered response

Translate and protect

• Explain what's happening and why, enough to build the client's confidence — never a black box

• Partner with Engineering to diagnose and resolve issues, and translate technical reality into language a non-technical principal trusts

• Maintain absolute discretion with the most sensitive personal information you'll ever handle

Help build the motion

• Help define the concierge playbook, SOPs, and handoffs as we scale from our first clients

• Surface recurring client needs to shape product, tooling, and how we serve

• Contribute to how we scope and staff engagements as we learn what each really takes

WHO YOU ARE

• Discretion is core to who you are — you protect what you know, always

• Integrity matters to you

• Appearance and image matter to you

• You believe trust is a sentiment built over time

• You're comfortable building strong relationships virtually

• You're unfazed by prominence — political, cultural, or high-profile clients you may already recognize don't intimidate you or change how you show up. You treat every principal with the same calm, level professionalism

WHAT SKILLS AND EXPERIENCE WILL HELP YOU

• Experience in a high-touch client-facing role — customer success, solutions engineering, executive/personal protection, concierge, or technical support — ideally serving individuals or small high-stakes accounts, not just large orgs

• Strong hands-on technical troubleshooting and comfort with security tooling, devices, and systems

• Exceptional communication and emotional intelligence — you can sit across from a principal or their chief of staff and make them feel safe

• Discretion and judgment handling extremely sensitive personal information

• Comfort operating in ambiguity and building new processes from scratch

NICE TO HAVE

• Background in privacy, identity, personal/executive security, or protection

• Early-stage or "first hire" experience — you'll help define this role as much as fill it

• Experience serving HNW individuals, family offices, or C-suite executives

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What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Cloaked's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cloaked's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cloaked's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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