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Open nowFirst seen 3 days ago

Customer Success Lead

Cloud Counselage Pvt Ltd503 open roles

Where
Bangalore, Karnataka, India
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Your applicationOpen nowCustomer Success LeadCloud Counselage Pvt Ltd · Bangalore, Karnataka, India

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cloud Counselage Pvt Ltd's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ https://www.industryacademiacommunity.com (4L+ MEMBERS FROM 35+ COUNTRIES)

A confident candidate who will be the face of the company and take care of the customer support and operational activities of the company. They should have managerial experience, understand ins and outs of the product, company and space Company works in to provide appropriate clarifications and solutions. The candidate should have experience of working in a B2C startup

They are someone who are currently living in Bangalore or are willing to relocate later and can start immediately or have 30 days notice period.

Job Responsibilities:

Understand the ins and outs of the product, company and space Fello works in to provide appropriate clarifications and solutions.

Be responsible for providing support across WhatsApp, Facebook, Instagram, Twitter, chat, email and phone.

Contribute in product development and fixes by reporting issues and suggestions shared by the customers.

Provide prompt and fast resolution and make sure that the solution is given in time.

Participate in meetings and activities held to improve customer satisfaction and business performance.

Maintain and update customer documentation as needed.

Mandatory Requirements:

1-3 years of experience in customer support in a startup environment.

Experience in managing and handling financial operations of the company along with relevant finance heads.

Experience in handling support across chat, social media, email and phone

Preferred Requirements:

Process and track customer claims to ensure claims are resolved timely.

Familiarity with CRM tools and systems

Qualities

Outstanding multitasking abilities and experience in any finance sector.

Extraordinary energy, highly motivated and ability to work in a high octane startup environment.

Amazing communication skills with the ability to communicate in English and Hindi.

Eligibility Criteria:

1-3 years of experience in customer support in a startup environment.

Experience in handling support across chat, social media, email and phone.

Should have Managerial experience.

What's for the Candidate

  • Join a young and dynamic team aspiring to achieve greater results and goals with a strong commitment and collaborative approach to grow to the fullest potential.
  • Work directly with the founders of the organization
  • Flexible work hours and remote work options at times
  • Compensation based on your competency and potential
  • Learning & Development opportunity to help deliver job responsibilities better
  • Recognition and experience of working on a platform with an exponential user growth curve
  • Other Employee Benefits

Job Location: Bangalore, Karnataka

Note: For our vision, our Flagship Event ' IAC VISION 2030' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC).

By submitting your application you confirm that you are a member of IAC or give your consent to add you to the IAC platform as a member of Industry Academia Community.

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One press. We do the rest.

  1. A CV for this posting

    Written against Cloud Counselage Pvt Ltd's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Cloud Counselage Pvt Ltd's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Cloud Counselage Pvt Ltd's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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